Christian P.
Junior Legal Case Manager
Open to offersNew to PlatformAbout
Christian P. is a seasoned professional with a background in customer service, technical support, and legal case management. With experience as a Merchant Support Advisor at Shopify Intouch CX, he assisted merchants in order management and provided technical support. While at Keller Postman as a Legal Case Manager, he served as the primary client liaison, maintained accurate case files, and developed solutions to support attorneys. His expertise extends to the healthcare sector, having worked as a Healthcare Advocate at UnitedHealth Group Optum, where he managed claims processing while maintaining HIPAA compliance. Throughout his career, Christian has demonstrated proficiency in using platforms such as Salesforce Service Cloud, Zendesk, and Microsoft Dynamics 365, complemented by his educational background in Business Administration from the University of the Visayas. He has been recognized for exceptional customer service, earning the Best Customer Service Representative award and mentoring new team members to achieve high retention rates.
Experience
Legal Case Manager
Keller Postman · 2024 — 2026Acted as the main point of contact for clients and management, offering regular updates and support for cases. Ensured case files were accurate and current, managing documents, timelines, and deadlines. Evaluated case details, identified issues, and created solutions to assist attorneys and clients.Merchant Support Advisor
Shopify - Intouch CX · 2023 — 2024Provided assistance to merchants regarding order management and shipping, while ensuring prompt and effective resolution of inquiries. Diagnosed technical issues and delivered technical support to merchants to minimize downtime and enhance performance.Healthcare Advocate
United Health Group - Optum · 2021 — 2022Oversaw claims processing, addressed billing inquiries, and coordinated care while providing high-quality support to patients. Ensured adherence to HIPAA regulations and company policies.Technical Service Representative
DocuSign - Fusion BPO · 2019 — 2021Resolved intricate technical issues through effective troubleshooting and problem-solving methods. Enhanced first-call resolution rates by offering clear communication and efficient customer support.Customer Service Representative
EGL - TechMahindra · 2016 — 2019Served as the main point of contact for customers regarding order-related inquiries and updates. Handled order processing, refunds, cancellations, and exchanges, ensuring accuracy and customer satisfaction.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationUniversity of the Visayas · 2014 — 2016