Christian V.
Mid-Level E-commerce Customer Experience Specialist
Open to offersNew to PlatformAbout
Christian V. is an experienced Virtual Assistant with a professional background spanning customer experience, real estate administration, merchant account management, and social media. With over three years as a Customer Experience Specialist at Heyday and Alorica, he developed proficiency in CRM software management, backend operations across platforms like Shopify, Recharge, and Skio, and e-commerce customer support including escalation handling and fraud resolution. In the payments and fintech sector at Impact Payments, he managed merchant applications using IRIS CRM and supported underwriting for platforms such as NMI, Payment Insider, and CardConnect. He has also provided property research, data entry, and calendar management services, as well as led social media strategy and campaign organization for clients across real estate and professional services sectors. Christian is adept at order fulfillment coordination and has consistently contributed to process improvements and CSAT gains.
Experience
Underwriting Support
Impact Payments · 2025 — 2026Reviewed merchant applications within IRIS CRM, ensuring all required information was obtained for processor approval. Conducted account maintenance, including the completion of necessary forms and updates to reflect account statuses accurately.Customer Experience Specialist
Heyday · 2021 — 2024Provided high-quality customer support across Amazon and DTC channels, efficiently managing refunds and replacements to maintain a positive customer experience. Managed backend operations including Shopify order fulfillment and subscription platforms such as Recharge and Skio, while also addressing fraud prevention.Escalation Lead
Alorica Center · 2018 — 2021Addressed complex customer issues across e-commerce and support channels, ensuring service efficiency by monitoring performance levels and reallocating resources as needed. Facilitated recruitment processes by conducting final interviews during peak periods to maintain team preparedness.Subject Matter Expert
Alorica CenterSupported daily operations and addressed agent inquiries, mentoring new customer service agents to uphold consistent communication standards. Provided immediate assistance to agents, while maintaining records and data for performance tracking and improvement.Executive Assistant
nullManaged follow-up calls with clients and coordinated communications with other companies and third-party providers. Scheduled travel arrangements and ensured meetings were confirmed, while documenting meeting minutes and preparing presentations.Social Media Manager
nullOversaw client social media accounts by creating and repurposing content to engage audiences. Organized campaigns and developed strategies to enhance social media presence while researching marketing trends.
Skills & Expertise
Education
- BS Computer Science Major in Computer ScienceAccess Computer College
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