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Christian A. — Mid-Level Customer Support and Content Moderation Specialist from Philippines

Christian A.

Mid-Level Customer Support and Content Moderation Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Christian A. is an experienced Customer Support Representative and Content Moderator with a background serving global clients in industries such as technology, e-commerce, finance, and online education. At TaskUs, Christian provided multichannel support for companies including META, Houzz, Vivino, and Coinbase, managing high volumes of customer inquiries via email, chat, and phone using Salesforce and internal tools. Christian’s work included content moderation to ensure policy compliance and brand integrity. Previous roles include supporting eBay UK at Sutherland Global Services, handling trip inquiries at Telus International for Uber US/Canada, and voice-based banking support at Teleperformance for Barclays. Additional experience spans network cabling, CCTV installation, and English instruction with 51Talk, demonstrating proficiency in CRM tools, problem solving, and data entry in business and educational domains.

Experience

  • Customer Support Representative / Content Moderator

    TaskUs · 2021 — 2025
    Provided multichannel support for global clients including META, Houzz, Vivino, and Coinbase. Reviewed and moderated user-generated content to ensure compliance with policies. Delivered accurate and empathetic assistance through email, chat, and phone while utilizing Salesforce and internal tools to manage a high volume of inquiries.

  • Network Cabler / CCTV Installer / Company Driver

    NMB Solutions Inc. · 2019 — 2021
    Installed and maintained network and surveillance systems for business clients, ensuring operational safety and adherence to local standards.

  • ESL Online Teacher

    51Talk · 2017 — 2019
    Taught English to Chinese students, focusing on fluency and pronunciation. Designed engaging lessons to bolster student confidence in speaking English.

  • Customer Service Representative (Uber US/Canada Email Support)

    Telus International · 2015 — 2017
    Managed trip inquiries and complaints through email support, ensuring accuracy and resourcefulness in a demanding workload.

  • Customer Service Representative (eBay UK Email Support)

    Sutherland Global Services · 2012 — 2015
    Handled customer inquiries and issues via email support, maintaining accuracy and efficiency in a high-volume environment.

  • Customer Service Representative (Barclays-Voice Support)

    Teleperformance · 2010 — 2011
    Provided voice-based support for banking clients, prioritizing data security and customer satisfaction while addressing product queries and issues via email.

  • Computer Shop Attendant

    Family Business · 2007 — 2010
    Managed shop operations and assisted customers with their computer-related needs.

  • Restaurant Service Crew

    Pancake House Inc. · 2004 — 2007
    Served customers and ensured a pleasant dining experience as part of the restaurant crew.

Skills & Expertise

Customer SupportCustomer ServiceEmail SupportCustomer Service RepresentativeContent WriterCustomer Service and Admin Support

Education

  • Bachelor of Science in Computer Science (Undergraduate)
    STI College (Novaliches) · 1997 — 2001

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