christian R.

Christian R. is a seasoned professional in IT service management with a robust background in customer support and technical assistance. He has garnered experience across various roles and industries, starting as an encoder at Autolink Venture Transport Services, and progressing to an IT Service Desk role at Wipro Philippines, where he handled the Metrobank account, strengthening his skills in network troubleshooting and customer relations. Christian further honed his expertise at DXC Technology, supporting the Commonwealth Bank account, followed by a Desk Side Support Engineer position for Jollibee Food Corp. His most recent roles include working as an IT Service Desk staff for retail support with Crosscom at Concentrix and as a Chat Support Representative for DoorDash worldwide at TTEC. Key skills include MS Office, MS SQL Server, and C#. His technical proficiency, combined with a strong foundation in data analysis using MS Access and Excel, underscores his contribution to efficient tech solutions and customer satisfaction.