Christianna P.

Christianna C. is an experienced Customer Service Professional with two years in delivering solutions to US clients in dynamic settings. In her role with Alorica, a BPO firm specializing in the US telecommunications sector, Christianna efficiently managed billing concerns, order processing, and troubleshooting, ensuring high levels of customer satisfaction through both voice and non-voice support channels. Her adept problem-solving and multitasking abilities enabled her to meet performance targets while addressing multiple customer issues concurrently. Additionally, in her personal online selling venture, she honed her skills in social media management on Facebook and Instagram, successfully handling product inquiries and customer engagement. Christianna holds a Bachelor of Science in Hospitality Management from PHINMA Cagayan de Oro College and is proficient in using tools like Canva, ChatGPT, and Google Workspace to enhance customer interaction and administrative efficiency.