Christina A.
Mid-Level NOC Analyst
Open to offersNew to PlatformAbout
Christina N. is an experienced NOC Analyst with a solid foundation in ICT services and network monitoring, demonstrated at Trends and Technologies, Inc. from August 2022 to November 2025. She has worked extensively with SolarWinds, Fortinet, Meraki, and Power BI to enhance report generation and implement workflow automation, reducing operational inefficiencies in technology environments. Her prior roles in offshoring, virtual assistance, and digital marketing equipped her to manage data entry, social media, client support, and product operations across platforms such as Amazon Seller Central and Google Workspace. Certified in Network Security, device configuration, and ITIL, Christina N. is bilingual and adept at delivering technical support, onboarding and training new analysts, and preparing client-focused reports and presentations in the information technology sector.
Experience
NOC Analyst
Trends and Technologies, Inc · 2022 — 2025Oversaw the continuous monitoring of device health and utilization 24/7. Engaged in incident management and ITSM processes, while preparing and presenting weekly and monthly reports to clients. Utilized tools including SolarWinds, Fortinet, Meraki, Datadog, Ivanti, and ServiceNow.Virtual Assistant
US-Based Freelance Platforms · 2021 — 2022Processed and verified sales inquiries while managing calendars and email communications. Conducted data entry, research, and various administrative tasks using Google Workspace, Zoom, VOIP, and Skype.Virtual Assistant
US-Based Freelance Platforms · 2019 — 2021Managed social media platforms and community engagement. Engaged in graphic, photo, and video editing using Canva, Photoshop, and Filmora, and refined content strategies alongside managing post schedules.Trip Advisor I – Viator
Concentrix · 2021 — 2021Handled inbound inquiries related to travel bookings for clients in the US and UK. Focused on achieving high conversion rates for first-call bookings and coordinated supplier communications regarding itinerary issues. Employed tools including Salesforce, Citrix, VOIP, and MS Office.CSR 1-3 / SME (Subject Matter Expert)
3S Offshoring & Outsourcing, Inc. · 2018 — 2019Performed data entry, web research, and lead generation activities. Managed social media and provided analytics. Assisted with order processing, refunds, and customer support through Amazon Seller Central, including product listing management and fulfillment issue resolution. Utilized tools such as Trello, Google Workspace, Facebook, Twitter, Instagram, Asana, Hootsuite, TimeDoctor, PayPal, and Manychat.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyBulacan State University · 2014 — 2018
Interested in this professional?
Sign in as an employer to save this profile or invite Christina A. to a job.
Sign in as an employer