Christine T.
Mid-Level Automotive Service Advisor
Open to offersNew to PlatformAbout
Christine D. is an accomplished professional in the automotive and retail industries, with career progression from Shop Assistant at New Clicks South Africa to Remote Service Operations Specialist for Beacon Auto (Meineke Car Care Center). She has managed store revamps, team oversight, and shrinkage control in retail, and taken on multi-location operational leadership in automotive, serving as a senior contact for complex customer queries. Her expertise spans invoicing, stock management, insurance claim submissions, and operational audits using systems like Pastel, Sage, Tekmetric, and Tekmessage. Christine has coordinated vehicle collections, enforced Digital Vehicle Inspection quality, and ensured data accuracy and workflow optimization for up to 14 automotive locations, while consistently achieving service conversion targets and maintaining operational compliance.
Experience
Remote Service Operations Specialist
Beacon Auto (Meineke Car Care Center) · 2025 — 2026Led multi-location operational duties for 14 Meineke locations, serving as a primary contact for complex customer inquiries and resolving operational issues. Managed inbound service inquiries, optimized schedules, and ensured follow-up on missed opportunities to achieve conversion targets. Assisted Shop Managers and Service Advisors with Work-in-Progress (WIP) management and audited repair orders to enforce compliance with Digital Vehicle Inspections (DVI). Managed the customer lifecycle using Tekmetric and Tekmessage, ensuring data accuracy and real-time communication, orchestrated vehicle recovery services, and provided operational audits to identify improvement trends.Service Advisor
ACS Autoworx Bosch Car Services · 2022 — 2025Managed vehicle booking processes and provided customer service. Quoted clients, ordered spare parts for servicing or repairs, and loaded spares into the system. Informed clients about vehicle diagnosis, provided quotes for extra work needed, maintained budget expectations, and arranged for vehicle collection or delivery.Account & Admin
Sparkle pools · 2021 — 2022Handled customer service and invoicing, managed banking and stock control, processed orders and payments through Sage. Coordinated appointment bookings, conducted debt collections, and managed payroll, VAT, UIF, and salary loading using Excel.Service Manager
Technostar Autobody · 2022 — 2022Delivered customer service, addressed queries, managed drivers, and arranged vehicle collections and deliveries. Oversaw all insurance submissions and queries while managing service advisor performance.Accounts & Admin Manager
Daves Panelbeaters & Towing · 2017 — 2020Managed invoicing and debit collection, loaded stock while overseeing stock management. Conducted stock takes and internal audits, managed banking and reporting, and handled creditors using Pastel. Developed quotations and costings, aided the shop manager, and communicated with insurance companies for OEM work approval and insurance claim submissions while providing customer service and managing towing administration.Shop Assistant, Cashier, Receiving Clerk
New Clicks South Africa · 2009 — 2015Performed store revamps, coordinated team activities, managed shrinkage control and losses, and handled order planning and scheduling. Assisted with budget management, staff training, conducted stock takes, and participated in external stock take checks.
Skills & Expertise
Education
- MatricLadysmith High School · — — 2007
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