Christine R.
Mid-Level Revenue Cycle Management Specialist
Open to offersNew to PlatformAbout
Christine O. is a seasoned professional specializing in revenue cycle management with a focus on the healthcare industry. She has a comprehensive background in various pivotal roles, most recently serving as an AR Support Representative at AJT Diabetic Inc, where she worked remotely to verify claim statuses and manage billing functions for CPAP and diabetic supplies. Prior to this, Christine excelled as an AR Collections Representative at Conifer Global Business Center, Inc, where she significantly reduced outstanding balances and improved billing accuracy. Her tenure at Abbott, where she rose to the role of Subject Matter Expert in Cash Posting and Payment Review, saw her lead teams and manage accurate payment indices. Christine's experience extends back to her time with Arriva Medical and Teletech, where she honed her skills in claims follow-up and customer service, respectively. She holds a Bachelor of Science in Commerce with a major in Management from Sacred Heart College.
Experience
AR Support Representative
AJT Diabetic Inc · 2022 — 2026Verified claim status for CPAP and diabetic supplies, conducted follow-ups on pending claims for reimbursement, and managed billing functions including manual rebills and electronic claim submissions to payers.AR Collections Representative
Conifer Global Business Center, Inc · 2022 — 2022Executed follow-ups on facility claims to decrease outstanding balances, resubmitted claims, identified billing discrepancies, and recommended process improvements for enhanced billing accuracy and efficiency.Payment Review Representative
Countrywide Medical/ AJT Diabetic Inc · 2021 — 2021Reviewed credit balances and processed insurance refunds, while analyzing refund request letters from payers for accurate resolution.Subject Matter Expert – Cash Posting and Payment Review
Abbott (formerly Alere Home Monitoring) · 2019 — 2021Downloaded and indexed remittance advice for precise payment posting, coached team members to ensure adherence to process guidelines, prepared and distributed financial reports, and managed the posting of insurance and patient payments, contractual adjustments, write-offs, and denials.Payment Review Representative
Abbott (formerly Alere Home Monitoring) · 2018 — 2019Reviewed credit balances and issued refunds to both insurance companies and patients, as well as batched refund requests for submission to the Finance department.Correspondence Representative
Abbott (formerly Alere Home Monitoring) · 2017 — 2018Processed correspondence from insurers and payers, indexing and distributing documents to appropriate teams for resolution.Collections Representative
Arriva Medical · 2015 — 2017Performed outbound insurance calls for claims follow-up and managed claims resubmissions to ensure accurate reimbursement.Customer Service Representative
Teletech · 2009 — 2015Handled high-volume inbound calls from healthcare providers and patients, assisting with inquiries related to claims, billing, and healthcare services while delivering customer-focused solutions.
Skills & Expertise
Education
- Bachelor of Science in Commerce – Major in ManagementSacred Heart College · — — 2002
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