Christine A.
Mid-Level Customer Service and Outreach Specialist
Open to offersNew to PlatformAbout
Christine A., known professionally as Tonie, is a versatile virtual professional with extensive experience in Lead Generation, Customer Success, and Outreach & Business Development. She brings a rich background working across multiple sectors, including technology, gaming, insurance, and education services. With a solid foundation in CRM management using platforms like Salesforce and Zoho, Christine excels in Social Media Outreach and Digital Marketing. Her career spans roles from a Community Marketing Specialist at Bruntwork to a Business Development Lead at Garranto Academy, where she demonstrated her ability to strategize and implement effective lead generation and sales drive. Christine's expertise also includes technical and customer service support within the BPO industry, where she successfully led teams at TELUS International Philippines and offered customer support for diverse domains, including telco, gaming, and cryptocurrency. Based in Bulacan, Philippines, Christine is fluent in English and Filipino, making her a valuable asset in multilingual environments.
Experience
Community Marketing Specialist
Bruntwork · 2025 — PresentCreate and manage social media accounts on platforms like Reddit, Quora, Facebook, and Justia. Engage daily in assigned communities through comments and searches while warming up accounts with cross-subreddit activity. Post strategic questions tailored to community requests and track all activities in a shared spreadsheet.Product Development Specialist
Garranto Academy · 2024 — 2025Conduct market research and analysis to inform product ideation and concept development. Oversee product design, specification development, testing, and quality assurance, as well as manage project flowchart creation.Business Development Lead
Garranto Academy · 2024 — 2025Identify and target potential clients and business partners while developing strategies for lead generation and sales. Qualify leads and convert them into business opportunities.Appointment Setter for Medicare Supplement Campaign & Home and Auto Insurance
Company not specified · 2023 — 2024Identify potential clients for supplement plans and insurance, initiate phone contact, and schedule appointments with licensed insurance specialists.Data Entry Associate and Appointment Setter
simple.biz · 2023 — 2023Perform CRM data entry and migration. Monitor and update existing contacts and projects while identifying potential clients through B2B cold calling and scheduling appointments for the sales team.Outreach Specialist for Job Search Company
Jooble · 2023 — 2023Identify potential partners for the job search platform and conduct email outreach to engage with them.Customer Service Specialist
Concentrix · 2022 — 2022Provide customer support for a clothing retail business during a seasonal campaign.Team Leader
TELUS International Philippines · 2018 — 2022Manage a team to ensure program goals are met, report performance progress to stakeholders, and coach team members to enhance their skill sets and performance.Program Coordinator
TELUS International Philippines · 2018 — 2018Oversee program activities and administrative tasks, preparing and submitting reports on a daily and weekly basis.Customer Support Representative for Dating Website and Food Delivery
TELUS International Philippines · 2018 — 2018Assist customers via email and phone with inquiries related to a dating website and food delivery services.Subject Matter Expert for Gaming Campaign
TELUS International Philippines · 2011 — 2018Provide online support for community forums and social media pages, address player concerns through various platforms, and prepare analytics reports regularly.Voice Faults Support
Transcom Asia PH · 2010 — 2011Deliver technical support and customer service for internet and voice faults in the U.K.Technical Support Representative
TTEC · 2006 — 2009Provide technical and customer assistance for broadband services.
Skills & Expertise
Education
- Bachelor of Science – BS Public RelationsSta. Isabel College Manila · 1996 — 1999