Christine D.

Christine F. D. is a dedicated and professional Online Client Support Specialist specializing in customer inquiries and quality support through digital platforms. With a proven track record in the BPO industry, Christine's roles include Quality Assurance Support at Fusion BPO for the Callture account, where she excels in phone and chat support, and as a Retention Specialist for SelectVoice Com servicing The Epoch Times account. Her extensive experience includes working as a Tier 2 Technical Support representative for the Apple account at TDCX and providing technical and customer service for both the Telstra and Intuit accounts at Teletech and Concentrix, respectively. Christine has also served as a Guidance Coach at St. Catherine’s College. Her proficiency with tools like Freshdesk, Zoho, Asana, and communication platforms such as Microsoft Office, Zoom, and Google Meet complements her problem-solving skills, multitasking ability, and commitment to customer satisfaction.