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Christine B. — Mid-Level BPO Virtual Assistant Specialist from Philippines

Christine B.

Mid-Level BPO Virtual Assistant Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Christine B. is an experienced Virtual Assistant with nearly six years supporting diverse business domains, including telecommunications, healthcare, real estate, and finance, following eight years in the BPO industry. She has excelled in roles such as CSR, administrative assistant, executive assistant, coach, manager, and supervisor. Her expertise encompasses lead generation, order processing, telemarketing, B2C and B2B sales, and credit analysis for US-based companies. At companies such as Ideal Concepts, Yfs Wireless Telecommunications Services, and Teleperformance, Christine B. managed client relations, qualified leads, processed orders, handled health insurance and business loan calls, and supported appointment setting and donor creation for different campaigns. Proficient in tools like Calltools, Pipedrive, Phoneburner, Podio, RingCentral, and 8x8, she effectively supports administrative and sales operations in high-demand service environments.

Experience

  • Health Care Qualification Specialist

    Ideal Concepts - Upwork · 2023 — 2026
    Conducted lead qualification and facilitated warm transfers to senior specialists.
  • Credit Analyst, Loan Officer, Manager

    Yfs Wireless Telecommunications Services- Iloilo City · 2021 — 2023
    Performed credit analysis and managed operations for a US-based company.
  • Customer Service Representative

    Lead Generation & Donor Creation - Iloilo City · 2018 — 2021
    Served as the main point of contact for clients seeking administrative and executive assistance across various campaigns.
  • Customer Service Representative, Escalations Representative, Virtual Assistant

    Teleperformance - Bacolod Negros Occidental · 2013 — 2018
    Handled customer service needs and escalated issues while supporting various campaigns in the BPO industry.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    Cabalum Western College · 2010 — 2013

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