Christine B.
Senior Executive Assistant
Open to offersNew to PlatformLanguages
EnglishTagalog
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About
Christine A. is a seasoned professional with extensive experience in executive support, quality assurance, and marketing operations, excelling across diverse roles including executive assistant, QA specialist, and customer support. With over a decade of experience, Christine's expertise bridges digital marketing, content creation, and CRM management with proficiency in systems like HubSpot, Salesforce, and GoHighLevel. At Strategic HOA, she ensured the accuracy and confidentiality of escrow documentation, while at A Place For Mom, she maintained compliance with sales processes and regulatory standards. Christine's versatility extends to managing social media, engaging in podcast production, and crafting content strategies for clients in the US and UK. She also excelled in managing executive communications for firms like Alexandria Capital, enhancing their CRM and marketing initiatives. Christine's educational background includes a Master of Arts in English, reinforcing her command over communications and organizational tasks.
Experience
Escrow Assistant / Marketing Assistant
Strategic HOA · 2024 — 2026Processed escrow-related documents while ensuring accuracy and confidentiality. Organized the Escrow Director's email inbox and calendar, and maintained compliance for HOA communities with legal documentation.Quality Assurance Specialist (Part-time)
A Place For Mom · 2023 — 2026Verified adherence to regulatory requirements and industry standards for all sales communications and processes and kept abreast of current regulations to adjust QA protocols accordingly. Ensured adherence to step-by-step procedures among sales representatives.Customer Support Representative (Part-time)
Vara Safety · 2025 — 2026Addressed client concerns via Zendesk and responded to social media inquiries through Meta Business Suite. Took inbound customer calls using the Quo dialer.Technical Support Representative (Part-time)
Tabernacle Tech Solutions · 2025 — 2025Documented inbound client calls and created tickets for technical issues and service requests. Acted as dispatch for ticket triage to route issues to appropriate teams.General Virtual Assistant (Part-time)
Oak Haven Massage (Texas) · 2024 — 2024Updated systems and scheduling platforms, including customer records for Consent to Treat forms. Maintained schedule accuracy and closed open tickets with proper buffer time management between therapy sessions.Executive Assistant
Alexandria Capital / Content Matters · 2023 — 2024Oversaw executive calendars, managed email inboxes, and cultivated a social media presence across various platforms. Set up and maintained CRM campaigns, automations, and contact records in GoHighLevel. Edited podcast episodes via Riverside and Transistor.fm and uploaded them to YouTube, incorporating show notes and thumbnails. Developed marketing materials for outreach to podcast guests.Home Care Acquisitions Manager
A Place For Mom · 2023 — PresentManaged prospect records using Salesforce CRM and qualified inbound leads for home care program eligibility.Marketing Representative
Pacific Southwest Association of Realtors · 2021 — 2023Developed content for marketing materials while managing social media platforms. Administered HubSpot CRM to create forms, landing pages, and email campaigns. Coordinated Rapattoni classes and organized events on the admin calendar. Ensured contact accuracy across HubSpot and Rapattoni, maintaining database organization. Produced educational guides and authored Knowledge Base articles for members.Customer Support Specialist / HR Specialist
Intrepid Sourcing and Services · 2018 — 2021Led the customer support team by hiring, training, and orienting staff on standard procedures and processes. Provided live chat support and managed client calls while crafting warm-lead sales emails. Wrote various HR documents including employment contracts and employee handbooks.Senior Executive Assistant / Social Media Manager / Knowledge Base Expert (Part-time)
The Menopause Movement · 2018 — 2019Oversaw the CEO's calendar and email inbox while managing social media platforms and creating a content engagement strategy. Produced podcast show notes and coordinated episode scheduling via Riverside and Transistor.fm. Developed written book syntheses and facilitated client presentations and workshops.Virtual Assistant / Writer / Editor
GTwo Limited (UK-based) · 2018 — 2019Focused on writing and editing entertainment articles for online publication, including appropriate imagery selections and alt text.Graphic Designer (Part-time)
Aniya Clothing · 2017 — 2018Created product listings for Facebook, Shopee, and Lazada while designing shirt mockups and editing catalogs using PowerPoint. Monitored inventory and ensured visual consistency of product listings.Junior Editor
Valnet (TheRichest / TheTravel) · 2016 — 2018Edited and proofread articles prior to publication across TheRichest and TheTravel websites utilizing WordPress.College Instructor (Part-time)
St. Paul University Dumaguete · 2016 — 2017Instructed courses in Creative Writing, Philippine Literature, and Mass Communication. Provided proofreading and review of student research submissions.Administrative Assistant
St. Paul University Dumaguete · 2014 — 2016Drafted correspondence, managed customer inquiries, and assisted with research-related tasks. Proofread academic research papers and coordinated with TESDA for vocational course offerings.
Skills & Expertise
Education
- Master of Arts in English (Literary Studies)Silliman University · 2016 — 2018
- Master of Arts in EnglishNegros Oriental State University · 2015 — 2016
- Bachelor of Mass CommunicationNegros Oriental State University · 2010 — 2014
- Secondary EducationSt. Louis School – Don Bosco · 2006 — 2010
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