Christna H.
Junior Administrative Customer Service Officer
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About
Christna D. is a results-driven Administrative Professional and Customer Service Officer known for her expertise in office operations, multi-channel customer support, and database administration. Her proficiency in managing high-volume client interactions and optimizing operational workflows has earned her significant recognition, including top organizational awards for service excellence. At Hino Laguna, she expertly handled customer communications via multiple channels, maintained databases, and coordinated executive schedules to ensure seamless operations. Prior to this, she led a team of researchers at the Local Government Unit in San Pablo City, enhancing data gathering protocols and increasing field productivity. Her adeptness with Microsoft Office, Google Workspace, and CRM Systems complements her strong foundation in political science from Pamantasan ng Lungsod ng San Pablo. Her commitment to continuous improvement is further highlighted by her achievements in service administration and her championing role in the Kaizen Rally at Hino Motors Philippines.
Experience
Customer Service Officer & Service Admin
Hino Laguna · 2024 — 2026Handled numerous customer interactions through various channels, ensuring client inquiries were resolved promptly and maintaining high levels of satisfaction. Analyzed customer service feedback systematically to identify operational shortcomings and propose enhancements to workflows. Organized and maintained both physical and digital administrative databases, logs, and service records. Managed executive calendars, scheduled client appointments, and facilitated internal meetings to support daily operations.Researcher Team Leader
Local Government Unit (LGU)Led a team of field researchers to conduct community assessment surveys and gather vital public service data. Produced, organized, and presented detailed research reports to local government officials for the development of community programs. Established standardized data gathering protocols and improved research workflows, enhancing survey accuracy and overall field productivity.
Skills & Expertise
Education
- Bachelor of Arts in Political SciencePamantasan ng Lungsod ng San Pablo
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