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christoper M. — Virtual Assistant from Philippines

christoper M.

Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Christopher M. is a dedicated General Virtual Assistant and Lead Generation Specialist with more than four years of experience in both BPO and remote freelance environments. His expertise spans customer service, lead generation, and CRM management, with significant roles in industries such as banking, telecom, and hospitality. Christopher has demonstrated a strong ability to independently manage high-volume tasks and communicate effectively with clients across diverse sectors. In his past roles, he has delivered exceptional remote support for hotel reservations, efficiently managing customer interactions and service coordination. As a Freelance Business Operations professional, he managed procurement, vendor and client communication, and financial recordkeeping. At HSBC, he was involved in both inbound and outbound communications, enhancing client retention through professional relationship management. Christopher is well-versed in CRM systems and various communication tools, supporting his capacity to operate proficiently in remote setups. He also has a dedicated home office, ensuring uninterrupted professional service delivery.

Experience

  • Customer Service Representative – Hotel Reservations

    Concentrix Philippines · 2023 — 2023
    Provided remote inbound support for Hyatt hotel accounts, accurately managing reservations, modifications, cancellations, and special requests. Addressed high-volume customer inquiries while adhering to service quality benchmarks. Documented interactions and coordinated effectively between teams.

  • Freelance Business Operations

    Self-Employed · 2011 — 2023
    Oversaw end-to-end business operations that included procurement, vendor communication, client follow-ups, and maintaining financial records. Fostered repeat client relationships through proactive communication and dependable service.

  • Business Banking Relationship Team Associate

    HSBC Electronic Data Processing Philippines · 2009 — 2011
    Handled communications for business banking clients, managing account inquiries and service coordination. Ensured compliance with standards by maintaining accurate CRM records and documentation.

  • Credit Management Representative

    TeleTech – Telstra (Australian Telecom) · 2008 — 2009
    Conducted outbound calls to manage delinquent accounts, utilizing consultative negotiation for structured payment plans. Achieved weekly targets for payment commitments while maintaining comprehensive CRM documentation.

  • Healthcare Insurance Support – Eligibility & Claims

    APAC Customer Services (Blue Cross of California) · 2007 — 2008
    Managed inbound and outbound calls to verify insurance eligibility and resolve claims inquiries for U.S. members. Maintained HIPAA-compliant documentation while contributing to improved first-call resolution rates.

  • Outbound Sales Representative

    Touch Asia – Magazine Subscription Campaign · 2006 — 2007
    Executed outbound calling campaigns to generate leads and secure subscription sales through needs-based conversations. Updated prospect data and maintained accurate call logs to support sales efforts.