Christopher R.

Not specified

• Advocate / Senior Customer Service Representative

  Task Us Molino Cavite Philippines · 2025 — 2026
  Provided customer service for United Healthcare, addressing healthcare account inquiries. Facilitated resolution of issues related to medical insurance coverage, prescriptions, provider changes, and appointment scheduling.

• Sr. Customer / Technical account specialist

  Infosys BPM Philippines · 2025 — 2025
  Delivered technical assistance and customer support for Sleep Number products, effectively resolving issues related to smart beds, air loss, inflation/deflation, and the Sleep Number app. Scheduled appointments for home delivery and field services, including installation and troubleshooting.

• Senior Customer/Technical Service Representative (Tier 2 Support)

  iQor Philippines · 2025 — 2025
  Handled advanced technical support inquiries from T-Mobile customers, efficiently resolving complex issues. Oversaw service requests, escalations, and conducted follow-ups to maintain high levels of customer satisfaction.

• Account Specialist (Senior Customer Service/Tier 2 Support)

  eClerx Philippines · 2025 — 2025
  Supported Buckeye Broadband customers by managing inquiries and account-related issues. Addressed complex queries related to billing, service interruptions, and provided troubleshooting assistance.

• META-Fintech SIP Sanction L2a Account Analyst

  GENPACT LLC Philippines · 2024 — 2025
  Executed KYC/AML back-office processing to ensure compliance with regulatory standards.

• Account Receivables / Account Payables Corporate Finance

  GENPACT LLC Philippines · 2021 — 2024
  Administered processes related to account payables and receivables, including employee reimbursements for various expenses. Generated and dispatched accurate customer invoices, and recorded incoming payments across multiple channels.

• Synchrony Collection

  GENPACT LLC Philippines · 2020 — 2020
  Followed up on overdue payments from clients, negotiated payment terms, and resolved billing discrepancies to protect company cash flow.

• PayPal Fraud and Disputes Analyst

  GENPACT LLC Philippines · 2019 — 2019
  Investigated fraud claims, identifying false documents and securing customer accounts. Managed communication with customers to resolve disputes effectively.

• Citi Brands Customer Service Representative

  GENPACT LLC Philippines · 2018 — 2018
  Assisted customers with inquiries related to their credit card accounts, including billing, payments, and usage.

• Customer Service Representative

  Concentrix (formerly Convergys) · 2017 — 2018
  Addressed customer service inquiries for Dish TV accounts, providing solutions and resolving billing and account-related issues.

• Customer Service Representative (ATT Blue UVERSE/Directv GM)

  VXI Corporation Philippines · 2014 — 2017
  Provided customer service and technical support for ATT and Directv, managing troubleshooting and account inquiries.

• Risk Services/Technical Support Representative

  Sutherland Global Services Philippines · 2010 — 2014
  Investigated fraud and account protection issues for eBay UK, handling communication with customers. Assisted customers with connectivity and setup issues for AT&T Connectech.

• B.S. Marine Engineering (Undergraduate)

  FEATI University
• Secondary

  Southeastern College
• Primary

  Ilaya Barangka Elementary School