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Christopher M. — Mid-Level Virtual Assistant from Nigeria

Christopher M.

Mid-Level Virtual Assistant

Nigeria 2-3 years
Open to offersNew to Platform
Languages
English
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About

Christopher M. is a certified and highly organized Virtual Assistant with a strong background in administrative management, offering high-level support across industries such as tech, commerce, and education. Adept at streamlining operations and managing client communications, Christopher has honed expertise in tools like Google Workspace, CRM tools, Asana, Trello, and Notion. During his tenure at Fachi and Sons Travel and Tour, he handled daily email correspondence, managed scheduling, and coordinated travel logistics, significantly reducing conflicts and improving team efficiency. As a Customer Service Representative there, he notably maintained a system for task delegation and achieved a 95% first-touch resolution with client emails. In his role at Skyrock Hotels, he boosted social media reach by 60% and engagement by 70% through strategic scheduling and branded content creation using Buffer and Meta Business Suite. Christopher's proficiency in graphics design and social media has established him as a versatile asset to any team.

Experience

  • Virtual Assistant and Social Media Assistant

    Skyrock Hotels · 2022 — 2024
    Oversaw and scheduled social media content for Instagram, LinkedIn, and Facebook using Buffer and Meta Business Suite. Designed branded graphics with Canva for daily posts and promotional activities. Engaged with followers by responding to direct messages and comments, strengthening community relations for client brands. Collaborated with clients to ensure consistent brand tone and visual identity across all platforms. Edited short videos and reels using CapCut and Canva, enhancing video viewership and shareability. Increased social media engagement and visibility by creating relatable content for Gen Z.
  • Customer Service Representative

    Fachi and Sons Travel and Tour · 2020 — 2022
    Managed daily email communication, scheduled appointments, and sent reminders, significantly reducing scheduling conflicts. Coordinated travel arrangements, accommodations, and meeting logistics across various time zones. Drafted reports, investor updates, and presentation slides utilizing Google Docs, PowerPoint, and Canva. Implemented a task delegation and progress tracking system through Trello. Organized cloud files via Google Drive and Dropbox, enhancing document accessibility for team members. Addressed over 80 client emails daily and resolved concerns with a high first-touch success rate. Developed business plans and proposals for clients.

Skills & Expertise

Education

  • Bachelor of Science
    ST Anthony Of Padua High School · — — 2020

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