Christopher B.

Christopher B. is a results-driven professional with deep expertise in customer service and team coordination, as demonstrated by his work at Foundever. Serving as a Customer Service Representative since August 2018 and later as a Team Leader until March 2026, he effectively managed high-volume inquiries and resolved complex issues, ensuring client satisfaction across multiple lines of business including consumer checks, collections, and gaming. Christopher adeptly used excelled data analysis to drive performance improvements, managed team performance, and implemented development plans. He successfully led a team of 15, fostering strong team dynamics and maintaining high morale. His educational background includes an advanced diploma in Information Technology from the Informatics Institute in Baguio, further enhancing his technical skills, including Microsoft Excel and basic video editing, critical in executing operational strategies and achieving KPIs.