CHRISTOPHER G.
Senior Sales and Data Analysis Manager
Open to offersNew to PlatformAbout
Christopher G. is an experienced professional based in Manila, Philippines with a nine-year background in supervising, data analysis, and development management. His career includes managerial roles in the virtual assistance and online sales domain, specifically at OnlyFans, where he led strategic sales planning, revenue reporting, and the training and hiring of chat moderators. In the BPO industry, he held supervisory positions at VXI for both PayPal’s dispute and claims operations and AT&T U-verse billing and sales, focusing on report generation, agent training and coaching, and dashboard creation for management. At Alorica, he worked as a quality analyst, providing data-driven insights and overseeing a 75-member team. His tenure demonstrates a consistent emphasis on actionable data analysis and team leadership within customer service, digital content moderation, and telecommunications sectors.
Experience
Manager, Chat and Sales moderator (Virtual Assistance)
Only fans · 2022 — PresentConducts strategic sales planning and prepares requested reports while discussing revenue growth with the Account holder. Engages with existing and potential buyers, checks week-to-week statistics and engagement from regular buyers, posts marketing strategies to achieve higher ROI, and compiles sales reports related to channels, inventory, daily sales, and other relevant metrics. Also responsible for hiring and training new chatters.Supervisor (Team lead), PAYPAL (Dispute and claims)
VXI · 2018 — 2022Develops dashboards for reporting to the Management team while focusing on agent development in coaching skills, will, and knowledge issues. Acts as the focal person for reinforcing and implementing new strategies, gathers data for analysis to inform action planning, and delivers end-of-day, week-to-date, and month-to-date reports. Participates in call calibration for clients and hires new personnel within a specific cluster.Quality Analyst
Alorica · 2017 — 2018Provides operational support and delivers analyzed data to inform action planning. Monitors calls and conducts call calibration in collaboration with the Client, Operation, and Training teams. Manages a team of 75 members under supervision.Supervisor (Team lead), AT&T U-VERSE BILLING AND SALES
VXI · 2015 — 2017Creates dashboards for reports submitted to the Management team while focusing on agent development, including coaching skills, will, and knowledge issues. Serves as the focal person for the reinforcement and implementation of new strategies, gathers data for analysis to guide action planning, and delivers end-of-day, week-to-date, and month-to-date reports. Engages in call calibration for clients and hires new employees within a specific cluster.
Skills & Expertise
Education
- Rising Star Undergraduate Sales Leadership Training BS Tourism ManagementNational Teachers College · 2010 — 2014
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