Christopher L.
Junior Customer Experience Specialist
Open to offersNew to PlatformAbout
Christopher L. is a proficient Customer Experience professional based in Austin, TX, with substantial experience across administrative support, IT services, and e-commerce operations. Specializing as a Grocery & Food Delivery Specialist, he has efficiently managed orders at platforms like Shipt, Instacart, and Grubhub, ensuring customer satisfaction through accurate delivery planning and effective communication. As a self-employed Virtual Technical Assistant, he offers remote administrative and technical support, expertly managing calendars and digital communication. His role as a Drive-Up & Go Shopper at Randalls led to a significant KPI improvement in store performance. Previously, at Amazon, he excelled as an In-Store Shopper, notably during the pandemic, and served as a Mac+ AppleCare Advisor for Volt, delivering technical support for Apple ecosystems. Christopher's skill set includes technical troubleshooting, process improvement, and order fulfillment accuracy, demonstrating adaptability in dynamic environments. He holds a Bachelor of Science from Sam Houston State University.
Experience
Grocery & Food Delivery Specialist
Shipt, Instacart, Grubhub, Favor · 2024 — PresentOversee grocery and food delivery orders, ensuring accuracy and timeliness. Utilize the store's mobile app for shopping planning and product verification. Maintain communication with customers regarding changes and provide professional service. Organize multiple delivery routes and confirm drop-off locations.Virtual Technical Assistant
Self-Employed · 2023 — PresentDeliver remote administrative and technical support across various client projects. Manage calendars, handle email correspondence, and maintain digital organization. Provide assistance for basic troubleshooting involving operating systems and applications. Ensure tasks are completed punctually while keeping accurate CRM records.Drive-Up & Go Shopper
Randalls · 2023 — PresentAccurately select and prepare grocery orders for customer drive-up and delivery. Manage multiple orders while verifying product quality and communicating with customers about any changes. Ensure prompt delivery of orders and maintain cleanliness in the work area.Amazon WFM In-Store Shopper
Amazon · 2019 — 2022Select and stage grocery and household orders for Amazon Prime clients. Navigate the store's layout to complete orders efficiently while confirming product freshness. Collaborate with team members and communicate effectively with customers concerning any order issues.YouTube TV Customer Support Specialist
Accenture (Client: Google) · 2018 — 2019Provide subscriber support for YouTube TV, addressing account, billing, and streaming issues. Troubleshoot technical problems on various platforms, offering step-by-step guidance to customers. Handle inquiries through numerous channels while documenting interactions in the CRM.Mac+ AppleCare Advisor
Volt (Client: Apple) · 2016 — 2017Offer technical support for macOS, iOS, and watchOS devices by resolving hardware and software issues. Assist users via phone with Apple services, ensuring customer satisfaction. Document case details accurately in the CRM while supporting clients during software launches.
Skills & Expertise
Education
- Bachelor of Science DegreeSam Houston State University
- Associate of Science DegreeNavarro College
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