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Christopher M. — Mid-Level Fraud Manager from Philippines

Christopher M.

Mid-Level Fraud Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Mark C. is a seasoned Fraud Manager II with extensive experience at JP Morgan Chase & Co, where he currently serves as a Fraud Supervisor. His role involves fostering open, professional relationships with team members and resolving issues quickly. He manages team performance, provides constructive feedback, and ensures compliance with quality standards. Formerly, he worked as a Fraud Specialist and Relief Team Leader, mentoring team members and conducting training to boost productivity and service quality, while performing risk assessments to identify fraudulent activities. His professional background is backed by a Bachelor of Science in Hospitality Management from Trade-Tech International Science Institute. Key skills include analytical thinking, risk assessment, and time management. Mark effectively drives team performance and maintains excellence in delivering organizational goals.

Experience

  • Fraud Supervisor

    JP Morgan Chase & Co · 2023 — Present
    Fostered open and professional relationships with team members to facilitate swift issue resolutions. Oversaw team performance and delivered constructive feedback aimed at enhancing productivity and maintaining quality standards. Monitored compliance with established procedures and quality benchmarks.
  • Telesales Representative

    Teleperformance · 2022 — 2023
    Initiated new account openings while accurately documenting personal and payment information. Successfully navigated objections through friendly and persuasive communication strategies.
  • Fraud Specialist

    JP Morgan Chase & Co · 2016 — 2022
    Served as Relief Team Leader, providing training and mentoring to team members to encourage productivity and commitment to excellent service. Monitored employee attendance to ensure adherence to company policies regarding absenteeism. Analyzed transactions to detect suspicious activity and conducted risk assessments to evaluate the level of fraud risk.

Skills & Expertise

Education

  • Bachelor of Science In Hospitality Management
    Trade-Tech International Science Institute · 2009 — 2010

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