Christopher G.

Functioned as the primary point of contact for IT issues affecting the company. Processed requests from the support line and website. Provided solutions to incident and service request tickets for internal employees, contractors, and external clients, including communications with services such as NRT Tech, OLG, and Squirrel POS. Oversaw account access management, focusing on Active Directory along with Azure Entra AD & MS O365 Apps. Quickly diagnosed and resolved both hardware and software issues to enhance user productivity, thus diminishing the backlog of support requests. Improved workstation configurations to boost software compatibility, leading to better employee efficiency and fewer daily technical interruptions. Managed internal client assets from procurement to replacement and dispatch.

Served as the initial contact for all IT-related issues within the company, providing support for Point of Sale systems. Handled inquiries received through the support line and website. Delivered resolutions for incident and service request tickets via multiple support channels from internal employees, contractors, and external clients including 4D Retail Expert and AD Server App. Evaluated incident severity using Manage Engine (ITMS) and appropriately escalated tickets needing specialized attention. Administered account access management for Active Directory and various web applications. Enhanced user experience by addressing software configuration conflicts and resolved repetitive support requests across pharmacy sites. Streamlined access control through user account setups and permission modifications to bolster data security in pharmacy systems. Conducted software updates and patches during off-peak periods to ensure uninterrupted access to pharmacy management systems.