Chrysha O.
Virtual Customer Service Specialist
Open to offersNew to PlatformAbout
Chrysha O. is a committed Administrative Virtual Assistant with over three years of experience in customer service and administrative support. She excels in handling customer inquiries, managing daily administrative tasks, and providing reliable service in fast-paced environments. With a Bachelor of Science in Tourism Management from Bataan Peninsula State University, she is skilled in problem-solving and adept at using platforms like Google Workspace and Microsoft Office. During her tenure as a Virtual Customer Service Specialist at Kash Khan Official, she efficiently resolved customer issues across email, phone, and internal systems. Previously, as an Accounts Services Expert at TaskUS, she managed billing inquiries and maintained accurate customer records. As a detail-oriented professional, she is dedicated to improving operational efficiency and delivering exceptional service.
Why hire me
I am a reliable, hardworking, and detail-oriented professional with experience in customer service and administrative support. I enjoy helping businesses stay organized by handling daily administrative tasks efficiently and ensuring that work is completed accurately and on time. I have experience with email support and management, scheduling, data entry, customer support, and other administrative tasks. I am also starting to build my skills in social media management and am eager to continue learning and growing in that area. I work well independently, communicate professionally, and can quickly adapt to new tools and processes. I always strive to deliver high-quality work, meet deadlines, and be someone my clients can depend on. If you're looking for someone who is organized, dependable, and committed to supporting your business, I would be happy to contribute to your team and grow with your company.
Experience
Virtual Customer Service Specialist
Kash Khan Official · 2025 — 2026Provided remote customer service support by managing support tickets via email, phone, and internal systems. Addressed inquiries about memberships, purchases, and general support, ensuring professional and timely responses. Resolved complaints and order-related issues following company policies. Coordinated individual and group orders, delivering updates and modifications as needed. Supported the Operations and Management team with service-related tasks.Accounts Services Expert
TaskUS · 2023 — 2025Managed customer inquiries related to billing, ensuring issues were resolved accurately and promptly. Made outbound calls to follow up on accounts and payments. Assisted customers with billing questions, processed invoices, and clearly explained charges. Maintained up-to-date customer records and documented all interactions. Delivered high-quality customer service by addressing concerns professionally and adhering to performance standards.
Skills & Expertise
Education
- Bachelor of Science in Tourism ManagementBataan Peninsula State University · 2019 — 2022
- Accountancy, Business and ManagementAsia Pacific College of Advanced Studies · 2017 — 2019