Chu N.
Junior E-commerce Customer Service Manager
Open to offersNew to PlatformAbout
Chu N., an accomplished professional with a diploma in Hotel Management from SHATEC, Singapore, and a National Diploma in Hospitality from NTEC in Auckland, New Zealand, has extensive experience in the hospitality and e-commerce sectors. From October 2020 to May 2025, she owned and operated the successful online venture Auntie Bo Bakes in Ho Chi Minh City. As the owner, she managed all customer interactions, resolving complaints, providing personalized support, and utilizing feedback for continual product enhancement. Prior to this, Chu N. served as a Guest Relations Officer at Sofitel Saigon Plaza, where she excelled in meeting guests' needs and coordinating services across departments to ensure a seamless and personalized experience. She is also experienced with the Opera system, as demonstrated during her tenure as a Residence Club Concierge at the New World Hotel. Her technical proficiencies include Microsoft Word, Excel, and PowerPoint. Fluent in both English and Vietnamese, Chu N. brings a cross-cultural background to her roles, demonstrated since earlier positions at establishments such as Pho Viet Shop and the Observatory Buffet Restaurant in Auckland.
Experience
E-commerce Bakery Owner
Auntie Bo Bakes · 2020 — 2025Oversaw entire customer interactions ranging from order inquiries to post-sale follow-up, ensuring high client satisfaction in an online bakery setting. Managed customer complaints and feedback with empathy and efficiency, fostering a loyal customer base. Delivered timely, personalized support via email, chat, and social media, addressing product queries and order status. Established long-term customer relationships by providing tailored recommendations throughout the buying process. Utilized customer insights to enhance product offerings and improve overall e-commerce experiences. Adhered to hygiene practices in line with local food safety standards.Guest Relations Officer
Sofitel Saigon Plaza · 2019 — 2020Provided personalized recognition and prompt attention to guests from arrival to departure. Addressed guest needs, queries, and requests swiftly, forwarding feedback to relevant heads of departments for action. Managed airport pick-ups and transfers according to flight schedules. Conducted daily checks of expected arrivals to ensure room readiness and the availability of amenities. Assisted with the re-confirmation, modification, and booking of air tickets, along with next destination hotel reservations. Collaborated with various departments to deliver seamless guest experiences.Residence Club Concierge
New World Hotel · 2019 — 2019Utilized front office systems and equipment effectively. Fostered inter-departmental relationships among Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering, and Purchasing.Guest Relation Officer
The Ritz Carlton Millenia Singapore · 2018 — 2018Facilitated personalized in-room check-in and tailored arrival experiences for guests. Anticipated and responded to guest needs promptly while addressing concerns efficiently. Managed inquiries, complaints, and requests in a timely manner. Established and nurtured positive guest relationships to strengthen loyalty. Provided information regarding services, amenities, and local attractions. Engaged with the Supervisor to discuss daily priorities and tasks.Club Concierge
The Ritz Carlton Millenia Singapore · 2018 — 2018Welcome guests according to company standards, ensuring high levels of professionalism and ethical conduct. Organized the display of amenities during and post closing hours of the club lounge. Maintained cleanliness within the club lounge and general areas and monitored inventory conditions of all amenities.Host / Cashier
Pho Viet Shop · 2012 — 2015Handled order placements and customer service effectively. Ensured prompt delivery of all food and beverage items.Host / Cashier
Observatory Buffet Restaurant; Sky City · 2012 — 2013Managed order taking and provided attentive service to guests. Assisted guests with special needs.Retail Assistant
Elise Handcraft Shop · 2010 — 2011Provided product information to assist customers in making purchase decisions. Managed cash handling and shop operations.
Skills & Expertise
Education
- Diploma in Hotel ManagementSHATEC · 2016 — 2018
- National Diploma in Hospitality (Management) Level 5NTEC · 2012 — 2014
- Auckland Girls Grammar SchoolAuckland Girls Grammar School · 2009 — 2011
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