Chuck D.
Mid-Level Google Workspace Concierge Consultant
Open to offersNew to PlatformAbout
Chuck G. is an experienced Accounts Manager/Concierge Consultant and Google Workspace Expert with a background spanning IT services, advertising, telecommunications, electronics manufacturing, and engineering. At itGenius, Chuck serves as the main liaison with clients, advising organizations on optimizing Google Workspace to meet business objectives. Previously, as Associate Sales Manager and Safety Officer 2 at SD13 Advertising Corporation, he arranged client meetings and enforced safety standards. Chuck’s technical foundation includes work as a Social Media Specialist at Etisalat UAE, resolving customer issues across internet and network services, along with proficiency in troubleshooting desktop and laptop computers, PLC programming, and calibration of electronic instruments. Earlier roles with Siemens and ROHM Electronics Philippines sharpened his technical support and instrumentation abilities, rooted in a Bachelor’s in Electrical Engineering and training in Cisco network administration.
Experience
ACCOUNTS MANAGER/CONCIERGE CONSULTANT GOOGLE WORKSPACE EXPERT
ITGENIUS · 2023 — 2025Acted as the primary point of contact between itGenius and clients, fostering robust relationships. Gained insights into client business goals and challenges, determining how Google Workspace could assist. Conducted strategic reviews and regular check-ins to evaluate satisfaction and identify enhancement opportunities. Provided expert advice to optimize the use of Google Workspace.ASSOCIATE SALES MANAGER / SAFETY OFFICER 2
SD13 ADVERTISING CORPORATION · 2019 — 2023Scheduled meetings with existing and prospective clients to boost sales and build enduring partnerships. Offered solutions tailored to client needs and objectives. Supervised and ensured adherence to safety protocols during office operations and site installations.SOCIAL MEDIA SPECIALIST/NON-VOICE SUPPORT
ETISALAT UAE · 2015 — 2019Managed Social Media Cases, Emails, and Chat communications. Promoted and upsold products and services. Handled the creation of new accounts and service upgrades. Provided troubleshooting support for Internet, IPTV, VoIP, and mobile SMS/Network issues. Utilized Engagor for social media management and employed CIM/JIRA tools.TSR/CSR TEAM LEADER
ENGIN/CLUB TELCO/EFTEL · 2010 — 2014Led a team to drive performance and achieve business growth by ensuring quality service delivery. Provided Technical Support Assistance, managing issues related to SIP Trunk, VoIP, PBX, Fiber optic services, and email setup. Familiar with LogMeIn and Cisco Supervisor Applications, and took responsibility for promoting additional services.TSR/INCIDENT COORDINATOR
SIEMENS · 2009 — 2009Processed software application issues while checking and investigating problem tickets reported by end-users. Communicated directly with users to provide solutions for software and network-related concerns.INSTRUMENTATION TECHNICIAN
ROHM ELECTRONICS PHILIPPINES INC. · 2007 — 2009Performed program debugging and upgraded machine functionality using PLC software and ROHM Machine Language for corrective maintenance. Analyzed breakdowns and executed troubleshooting to prevent reoccurrences. Conducted routine maintenance to ensure safe and productive machine operations, adhering to TQM standards. Managed the calibration of tools and instruments to meet ISO 9002 requirements.
Skills & Expertise
Education
- Bachelor of Science in Electrical EngineeringManuel S. Enverga University Foundation Lucena
- Instrumentation TechnologyMFI Polytechnic Institute (formerly known as Meralco Foundation Institute)
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