Chuma K.

Chuma K. is an experienced Customer Service Agent based in Cape Town, South Africa, with a solid background supporting high-volume customer interactions across diverse business environments. At Teleperformance and Merchants, Chuma managed email-based customer support, swiftly resolved financial complaints, processed orders, and maintained detailed customer records using Microsoft Excel and Word. In these roles, Chuma consistently handled more than 50 inbound calls daily and upheld high client satisfaction through effective problem-solving. Chuma’s service delivery also extended to event hosting and guest assistance as a Marshal at Total Ninja, operating within fast-paced recreational environments. Additionally, Chuma contributed as a Graphic Designer at Urban Fluid Design Solution, producing logos, marketing materials, and customized layouts in collaboration with clients. Chuma’s expertise spans email communication, complaint resolution, and professional graphic design.