Cinderella A.

Not specified

• Senior I.T. Manager & Data Analyst

  NettX Marketing Solutions · 2020 — 2026
  Installed the office network and upgraded computer systems, directed the lead calling team, ensured quality assurance on calls, coordinated with law firms, collected customer requirements, and uploaded data onto Google Sheets and SmartSheets while addressing agent concerns.

• Teammate - Fraud Specialist

  TaskUs - Batangas · 2024 — 2025
  Investigated fraudulent users.

• S.E.O. / Logistics Manager

  AAA Contact Solutions · 2017 — 2022
  Created business listings on Google and Yelp, reclaimed Google Business and Yelp Pages, and verified customer information via phone, postcard, or email.

• DATA LEAD GENERATION / ENCODER

  AAA Contact Solutions · 2019 — 2021
  Led a team of four researchers and one verifier in B2B database management, converted PDF files to Excel, and verified client-required information.

• Senior Network Administrator

  AICOM Corp · 2016 — 2018
  Gleaned campaign databases, backed up agent recordings from Vicidial to hard drive, deleted raw recordings on Vicidial, and refreshed leads for the campaign while maintaining the premises.

• CSR (Outbound)

  AAA Contact Solutions · 2016 — 2017
  Conducted outbound calls to customers, providing complimentary visual safety checks on furnaces and AC systems and offering free quotes for home improvement services.

• Senior Network Administrator / Operations Manager

  AICOM Corp · 2012 — 2016
  Managed networking for two buildings, repaired defective computers, assembled computers, oversaw inventory management, conducted initial interviews post-exams, maintained premises, configured BIOMETRICS, managed payroll based on biometrics, set up VPN access per client needs, configured Outlook accounts, administered Vicidial Server, managed US and Australian campaigns, communicated with clients for campaign requirements, gathered campaign databases, managed VOIP carriers, performed data mining for B2B and B2C campaigns, assisted agents with sales, and uploaded sales for client approval.

• Freelancer – Bookkeeping / Accounting Homebase

  null · 2016 — 2016
  Confirmed invoice receipt with customers, collected payments, and modified invoices via QuickBooks Online.

• Senior Network Administrator

  ECBC Contact Center · 2013 — 2014
  Handled networking, repaired defective computers, assembled computers, managed company inventory, conducted initial applicant interviews post-exams, set up VPN access per client requirements, configured Outlook accounts, administered Vicidial Server, discussed campaign outputs directly with clients, gathered campaign databases, managed VOIP carriers, and performed data mining for B2B and B2C campaigns.

• Agent – Inbound

  AICOM Corp · 2012 — 2012
  Assisted customers in selecting appropriate items for their events.

• IT Head

  Amethyst Resources Manpower · 2008 — 2009
  Encoded product inventory from various outlets, generated reports for clients, repaired defective computers, and communicated with clients to address their progress or issues.

• IT & Operations Manager

  Bantay OCW Foundation, Inc. · 2007 — 2008
  Acted as production assistant, edited basic TV content, repaired and maintained computers, scheduled guests for radio and TV, arranged taping and shooting for TV, reported on radio, assisted complainants, managed email and text communications, and created newspaper columns.

• IT & Operations Manager

  Click Concepts Inc. · 2004 — 2007
  Managed client database encoding and served as database custodian, submitted client reports, coordinated letter shopping and mailing, attended company seminars, analyzed member feedback, and maintained computer systems.

• IT Specialist

  Microtron Electro Systems (London Base) · 2000 — 2004
  Engaged in basic web page development and conducted E-Bay transactions.

• Encoder

  Directory of the Philippines Inc. · 2004 — 2004
  Encoded database of clients for yellow or white pages.

• Secretary, Production Assistant, Computer Technician, Driver

  125 MEDIA Management, DZXL · 2000 — 2002
  Performed repairs, installations, and troubleshooting for all major problems about internet and computer services, prepared scripts for shows, addressed concerns from OFWs, managed email and text communication with OFWs and their relatives, and covered and reported relevant situations on-air.

• Computer Head Technician

  Microtron Electro Systems · 1996 — 2000
  Led repairs, installations, and troubleshooting for all major issues related to internet and computer services, attended seminars from major sponsors, and provided assistance and training to on-the-job trainees.

• Electronic Assembler

  Microtron Electro Systems · 1993 — 1996
  Assembled Utron Power Supply, Utron Booster, and other communication equipment mounted to PCB.

• Bachelor of Science in Computer Science

  Manila Montessori College · 1998 — 2002
• Bachelor of Science in Computer Science

  Far Eastern University · 1996 — 1997