Cindy I.
Senior Recruiter
Open to offersNew to PlatformLanguages
EnglishTagalog
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About
Cindy P. is a seasoned Senior Recruiter with over 15 years of diverse experience in recruitment, healthcare, hospitality, retail, and the BPO sectors. She excels in full-cycle recruitment, stakeholder management, and candidate sourcing. Currently at PSG Global Solutions in Makati City, she efficiently manages U.S. client recruitment processes utilizing job boards, social media, and direct sourcing. Cindy adeptly coordinates interviews and maintains precise records in Applicant Tracking Systems (ATS). Her past roles include an Administrative Assistant at LabExpress Corp, where she ensured compliance with HIPAA regulations, and a Customer Service Representative at Lime Micromobility, handling customer support via multiple channels. Cindy's leadership skills were also honed as a Restaurant Manager at Mang Inasal Philippines, Inc., where she directed daily operations and improved service metrics. She holds a degree in Hotel and Restaurant Management from De La Salle Lipa.
Experience
Senior Recruiter
PSG Global Solutions · 2022 — PresentOversee the full-cycle recruitment process for U.S.-based clients across various industries. Utilize job boards, social media, referrals, and direct sourcing techniques to identify qualified candidates. Conduct phone screenings to assess qualifications, availability, compensation expectations, and overall fit. Foster strong relationships with both active and passive candidates during the hiring process. Coordinate interviews with hiring managers, providing timely updates to candidates and clients. Ensure accurate records are maintained in Applicant Tracking Systems (ATS) and recruitment databases. Monitor sourcing activities, candidate pipelines, interview progress, and hiring metrics. Prepare daily productivity and recruitment reports while striving to meet hiring goals. Collaborate with hiring managers and operations leaders to support workforce planning and staffing needs.Administrative Assistant
LabExpress Corp. · 2021 — 2022Input patient demographics, laboratory requests, and barcode information into electronic medical records with a high degree of accuracy. Manage courier schedules and urgent specimen pickup requests. Keep delivery logs, billing documentation, and laboratory records up to date. Ensure compliance with HIPAA privacy regulations and chain-of-custody procedures. Assist in administrative functions that support laboratory operations and client services.Virtual Assistant
Grammar Electrical · 2020 — 2020Handle calendars, appointments, meetings, and project schedules. Professionally respond to customer inquiries through email and phone. Process work orders, service requests, and employee timesheets, while updating project management systems with accurate progress reports. Perform data entry while ensuring the confidentiality of company information. Support bookkeeping, expense tracking, and invoice follow-ups.Customer Service Representative (Remote)
Lime Micromobility (Electronic Scooter) · 2019 — 2019Provide customer support across phone, email, and chat channels. Assist customers with inquiries regarding scooter availability, account issues, and maintenance requests. Manage incident reports, customer claims, and service tickets. Maintain precise fleet and operational records while collaborating with operations teams to facilitate timely issue resolution.Customer Service Representative – SiriusXM Account
ResultsCX · 2018 — 2019Support customers with subscription management, billing inquiries, and account updates. Address technical issues related to radio activation and streaming services. Educate customers on products, plans, and promotional offerings. Process payments, refunds, renewals, and cancellations while ensuring detailed CRM documentation is maintained for every customer interaction.Restaurant Manager
Mang Inasal Philippines, Inc. · 2010 — 2016Oversee all aspects of daily restaurant operations to ensure excellent customer service. Supervise and develop restaurant staff to meet operational standards. Manage inventory, purchasing, labor scheduling, and cost control initiatives while ensuring compliance with food safety, sanitation, and company standards. Direct cash management, sales reconciliation, and financial reporting. Analyze KPIs related to sales, labor costs, food costs, and customer satisfaction. Implement service improvements to resolve customer concerns and coordinate marketing initiatives to drive sales growth.Store Manager
Tokyo Tokyo · 2005 — 2010Supervise daily restaurant operations with a focus on maintaining company quality and service standards. Lead recruitment, training, coaching, and performance management for store employees. Achieve sales and profitability targets through effective operational planning. Manage inventory, purchasing, and food cost control while ensuring compliance with food safety and health regulations. Oversee cash handling, financial reporting, and store audits. Prepare employee schedules while optimizing labor utilization and resolving customer concerns to enhance the dining experience.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementDe La Salle Lipa · 2001 — 2005