Cj B.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
CJ B. is a seasoned Customer Support Representative with over three years of experience working across diverse sectors, including telecommunications, airlines, and healthcare. Currently an Advisor I at Concentrix for United Airlines, CJ excels in managing complex inquiries about bookings, flight changes, and loyalty programs, ensuring exceptional customer service and satisfaction. Previously at Quantrics Enterprises with Bell Canada, CJ transitioned from a Customer Service Representative to a Retention Specialist, developing strategies to enhance customer loyalty and reduce churn while consistently achieving sales and retention targets. In the healthcare industry at Teleperformance, CJ supported Optum's client base, verifying insurance coverage and ensuring HIPAA compliance while maintaining high performance standards. CJ's proficiency in conflict resolution and effective communication positions them as a pivotal asset in any customer-facing role.
Experience
Advisor I
Concentrix | United Airlines · 2025 — PresentProvides comprehensive consultation and customer support to passengers of United Airlines, ensuring an efficient travel experience. Manages intricate inquiries related to bookings, flight alterations, baggage, and MileagePlus accounts, while delivering accurate policy information and maintaining service quality and operational standards through effective communication and problem resolution.CSR / Retention Specialist
Quantrics Enterprises Inc. | Bell Canada · 2023 — 2024Initially served as a Customer Service Representative for three months on the Bell Canada account before advancing to the Retention Department. Crafted strategies for customer retention to enhance loyalty and mitigate churn, addressed customer issues, and consistently achieved retention objectives and sales targets.Healthcare Representative
Teleperformance | Optum · 2022 — 2023Delivered customer support for the Optum healthcare account by managing inquiries and verifying patient insurance coverage, eligibility, and benefits. Ensured compliance with HIPAA regulations while consistently meeting performance benchmarks.
Skills & Expertise
Education
- Science, Technology, Engineering & MathematicsSan Diego Parochial School · — — 2018
- Secondary EducationPolo National High School · — — 2016