Claire S.
Junior Technical Support Specialist
Open to offersNew to PlatformAbout
Claire N. is a detail-oriented Technical Support and Customer Service Professional with over 1.5 years of experience in delivering exceptional technical resolution and customer care, specifically within the Travel & Hospitality sector. She has specialized experience in Partner Relationship Management (PRM) workflows, effectively tracking external business partnerships and optimizing data processes. Claire excels in leveraging automation tools to enhance efficiency and troubleshoot complex software issues, quickly adapting to new technical environments. During her tenure at TDCX, she managed critical workflows and supported external partner collaboration, as well as monitored performance metrics and ensured high-quality support. Her experience at Bold Business and Foundever further established her proficiency in data management and technical problem-solving. Claire's academic background includes studying at the Cebu Institute of Technology-University.
Experience
Customer / Partner Support Representative
TDCX · 2025 — 2026Oversaw critical workflows in Partner Relationship Management (PRM) software to enhance collaboration with external business partners, including affiliates, agencies, referral partners, and distributors. Assisted with the onboarding and training of external partners, addressing navigation and portal troubleshooting to provide a seamless experience with internal CRM tools. Monitored partner performance metrics, such as deal registrations and lead sharing, while ensuring the accuracy of commission data. Provided specialized support in the travel and hospitality sector, focusing on efficient resolution of inquiries from partners and consumers.Data Enrichment Associate
Bold Business · 2024 — 2024Handled data verification and updates for the Medallion account, enhancing dataset accuracy by minimizing errors and inconsistencies. Adapted quickly to proprietary company tools and workflows to consistently meet and exceed daily productivity goals. Maintained accuracy through meticulous attention to detail, contributing to the delivery of reliable datasets.Technical Support Representative
Foundever · 2023 — 2024Provided high-tier technical support, efficiently resolving customer issues to enhance satisfaction and retention levels. Cultivated a comprehensive understanding of customer pain points to refine service delivery. Managed numerous multi-channel customer interactions weekly, all while adhering to strict quality standards. Resolved over 200 customer inquiries weekly, consistently achieving a customer satisfaction (CSAT) rating of 95%.Customer Service Representative
Qualfon · 2023 — 2023Supported a major telecommunications account through the management, updating, and security of customer information. Effectively handled large volumes of sensitive customer data, showcasing strong data entry capabilities. Contributed to the enhancement of overall data management efficiency and accuracy by assisting in the streamlining of data entry workflows.
Skills & Expertise
Education
- Bachelor of Science in Civil Engineering (Undergraduate)Cebu Institute of Technology-University · 2020 — 2023
- Grade School DiplomaMabolo Christian Academy · 2009 — 2019
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