Claire M.

Claire M. is a seasoned Customer Support VA hailing from Baguio, Philippines, with over 13 months of hands-on experience in customer service and English language tutoring. Her career commenced with a role as a Customer Service Representative at Concentrix, where she excelled in managing customer inquiries and resolving issues via multiple communication channels while maintaining empathy and professionalism. Claire's expertise extends into education as an Online English Tutor for platforms such as Jolly School and RareJob, where she tutored Chinese and Japanese students, respectively. She specialized in enhancing students' proficiency in speaking, listening, reading, and writing through tailored and engaging interactive lessons. Her educational background in Arts & Design from the University of Baguio Preparatory High School complements her skills in problem solving and strong communication. Certified with an English Certificate from EFSET and having completed eBay Customer Service Account Training, she is proficient in tools like Google Workspace, Slack, Canva, and Zoom.