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Claire A. — Junior Front Office Associate from Philippines

Claire A.

Junior Front Office Associate

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Claire A. is a customer-focused Front Office Associate distinguished for her efficiency in managing guest communications, reservations, and administration within the hospitality industry. With a Bachelor of Science in Tourism Management from Bohol Island State University, she effectively handled platforms like Airbnb, Booking.com, and Agoda during her tenure at Angel's Dream Residence and LUXU Hotel and Resort. Claire excels in Guest Communications, utilizing administrative support and data management skills to ensure seamless guest experiences. Her tech proficiency, including tools like Microsoft Office and Google Workspace, complements her capability in coordinating schedules and maintaining guest satisfaction. Claire holds certifications in Front Office Services and mastering hotel operations, reflecting her commitment to delivering top-tier customer service and operational excellence.

Experience

  • Front Office Associate

    LUXU HOTEL and RESORT · 2025 — 2026
    Facilitated guest check-in, check-out, and resolved accommodation-related inquiries. Managed reservations and maintained guest records through hotel management systems. Collaborated with internal departments to deliver a seamless guest experience. Addressed customer issues with effective solutions to ensure satisfaction. Conducted data entry and provided administrative assistance while ensuring confidentiality and accuracy. Coordinated guest schedules and requests effectively.

  • Front Office Associate

    Angel’s Dream Residence · 2023 — 2025
    Oversaw guest reservations and inquiries through platforms such as Airbnb, Booking.com, and Agoda. Assisted guests with check-in, check-out, and accommodation-related issues, while maintaining records using hotel management systems. Responded to inquiries via phone, email, and in person, ensuring professional interactions. Leveraged Microsoft Excel and Office for documentation purposes. Addressed customer concerns with effective solutions and performed data entry alongside administrative support tasks, safeguarding accuracy and confidentiality.

Skills & Expertise

Customer ServiceCustomer Service RepresentativeTech SupportCustomer Service and Admin Support

Education

  • Bachelor of Science in Tourism Management
    Bohol Island State University-Main Campus · — — 2023

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