Clairen M.
Mid-Level Insurance Retention Specialist
Open to offersNew to PlatformAbout
Clairen Mae F. is an experienced Administrative Assistant and insurance operations professional with a background in public administration from Makilala Institute of Science and Technology. She contributed to local government functions at the Municipal Hall of Makilala by enhancing efficiencies in business permit processing and regulatory compliance. In the international insurance sector serving US-based clients, Clairen Mae F. managed high volumes of appointment setting, policy renewals, and client retention efforts, resulting in notable customer satisfaction improvements and reduced churn. As a Sales Development Representative for a UK-based technology firm, she drove revenue growth through targeted email campaigns and collaborative outreach strategy with the marketing team. Her project work includes youth engagement and volunteer leadership, and she is proficient with GoHighLevel, Microsoft Office, and Zoho, supporting administrative, sales, and customer retention processes across multiple industries.
Experience
Assistant Underwriter/Retention Specialist
Insurance Remote · 2024 — 2026Engaged with customers who requested cancellations, successfully retaining at-risk accounts by providing tailored solutions. Processed a majority of policy transactions, including renewals and reinstatements, while managing monthly payments. Carried out a significant volume of outbound follow-ups with customers to resolve issues and enhance satisfaction.Volunteer Leader
4-h Club/Youth for Peace Movement Province of Cotabato · 2022 — 2026Facilitated tasks that contributed to the completion of the Demo Farm project, enabling regional competition participation. Organized quarterly meetings and orientations for Out-of-School Youth, playing a role in decreasing recruitment risks into revolutionary activities.Appointment Setter
Insurance Remote (US based client) · 2021 — 2024Scheduled numerous weekly appointments for insurance renewals, ensuring proper follow-up and management of the client list. Accurately completed required forms, leading to a high renewal rate for policies. Established a new tracking system for appointments and form submissions to boost operational efficiency.Administrative Secretary
Local Youth Congress Makilala, Cotabato · 2020 — 2024Executed various activities for youth over five days, leading to increased attendance in future events.Sales Development Representative
Conek.io Remote (UK based client) · 2022 — 2022Executed targeted email campaigns and employed persuasive communication to enhance lead engagement. Developed and implemented a follow-up strategy that encouraged deal closures from initially hesitant prospects. Collaborated with the marketing team to create personalized outreach initiatives based on customer demographics.Administrative Assistant
Municipal Hall of Makilala and Provincial Capitol Province of Cotabato · 2016 — 2018Conducted thorough reviews of business permit applications to verify compliance with regulations, contributing to a high approval rate. Assisted individuals in filling out forms and collecting supporting documents, which expedited the application process significantly. Coordinated with local government officials to keep abreast of updates on permit standards, ensuring clients received timely guidance.Representative for the Whole School
Boyscout of the Philippines Mindanao Wide · 2013 — 2018Represented the troop in inter-troop and school-related debate activities, demonstrating effective public speaking and critical thinking abilities. Prepared and presented structured arguments on assigned topics, working with troop members for effective advocacy.President for MAPEH club
Highschool Makilala, Cotabato · 2014 — 2016Coordinated multiple MAPEH-related activities and programs to boost student participation across various initiatives. Oversaw the planning and execution of school events in collaboration with faculty and students. Managed communications and meetings within the organization to ensure alignment on goals and responsibilities.
Skills & Expertise
Education
- Bachelor of Science in Public AdministrationMakilala Institute of Science and Technology
Interested in this professional?
Sign in as an employer to save this profile or invite Clairen M. to a job.
Sign in as an employer