Clarence C.
Mid-Level Content Moderation Quality Analyst
Open to offersNew to PlatformAbout
Clarence D. is an experienced professional in the outsourcing and business process services industry, specializing in content moderation and quality assurance with nearly four years at TaskUs. Starting as a Content Moderator in 2021 and promoted to Quality Analyst in 2024, Clarence D. ensured strict adherence to platform guidelines, evaluated moderator performance, and implemented improvements for compliance and process effectiveness. At Ibex Global, Clarence D. gained foundational experience as a Technical Support Representative. Demonstrating expertise in policy enforcement, data interpretation, and delivering analytical feedback, Clarence D. contributed directly to enhancing moderation standards and team performance within large-scale content moderation operations.
Experience
Content Moderator
TaskUs Inc., LWT - Antipolo · 2021 — 2025Handled content moderation tasks, applying platform guidelines to ensure compliance and accuracy in reviewed materials.Quality Analyst
TaskUs Inc., LWT - Antipolo · 2024 — 2025Assessed performance of content moderators by monitoring quality standards and policy adherence, provided feedback and coaching, and applied analytical skills to interpret moderation data and identify areas for process improvement.Technical Support Representative
Ibex Global, Silver City - Ortigas · 2020 — 2021Delivered technical support services, addressing customer issues and inquiries as part of a support team.
Skills & Expertise
Education
- Bachelor of Science in Physical Therapy - UndergraduateOur Lady of Fatima University, Antipolo Campus · 2014 — 2019
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