Clarice N.
Mid-Level Healthcare Quality Assurance Specialist
Actively lookingNew to PlatformAbout
Clarice N. is a Registered Nurse with extensive experience in healthcare administration, remote clinical support, and quality assurance, serving healthcare providers in both Australia and the U.S. Her background includes roles such as Medical Virtual Assistant, Quality Assurance Specialist, and Skin Graft Admission Specialist, with responsibilities spanning patient care, medical documentation, and insurance verification. At Omni Wound Physicians and Home Instead, she managed clinical workflows, coordinated admissions, audited EHR records, and developed training materials for quality assurance. Clarice N. also leveraged platforms like Gentu EHR, SugarCRM, and Sinch to maintain compliance and streamline processes. She has additional experience in administrative coordination, billing, and procurement within healthcare and business services environments.
Experience
Skin Graft Admission Specialist / SG Quality Assurance Specialist / Administrative Support
Omni Wound Physicians – Contractor · 2024 — 2026Coordinated admission requirements for skin grafts with physicians, insurers, and healthcare teams. Conducted quality assurance checks on patient documentation, referrals, and care plans to ensure compliance with regulations. Reviewed EHR records and insurance verification processes while ensuring HIPAA compliance. Worked alongside physicians and care teams to coordinate skin graft procedures effectively. Developed QA guidelines, training materials, and workflow documentation. Identified gaps in workflows and implemented process enhancements to improve efficiency.Senior Medical Virtual Assistant
Home Instead (Australia) – Contractor · 2023 — 2024Performed clinical assessments, audits, and Home Safety Risk Assessments (HSRA). Coordinated scheduling and caregiver visits through the Sinch communication platform. Managed prescription refill requests under clinical oversight and processed invoices while maintaining accurate patient and financial records. Conducted documentation audits for Home Care Package (HCP) and NDIS patients and developed care plans using SugarCRM and AlayaCare.Senior Medical Virtual Assistant
DBM Psychiatric Clinic (Australia) – Contractor · 2022 — 2023Handled scheduling, referrals, and patient appointments efficiently. Maintained accurate patient records utilizing Gentu and Upheal systems. Processed prescription refills according to clinical protocols and managed billing and invoicing tasks to ensure record accuracy. Coordinated medico-legal communications when necessary.Virtual Assistant & Process Writer
Prestigious Marks · 2020 — 2022Addressed vendor and order discrepancies. Ensured the accuracy of order documentation through the use of Facilis and HubSpot. Created and uploaded documentation related to internal processes.Medical Virtual Assistant
Palmeira Home + Health · 2018 — 2020Scheduled appointments and managed physician calendars. Handled patient intake processes, referrals, and voicemail transcription. Provided administrative support in a medical context for healthcare providers.Customer Relations Executive
Accenture Inc. · 2016 — 2018Delivered customer service and technical support primarily through phone channels. Addressed complaints and contributed to improvements in service delivery. Developed training materials and proposals aimed at enhancing processes.Purchasing & Warehouse Officer
Bluer Than Blue Joint Ventures Inc. · 2012 — 2016Oversaw procurement operations, supplier coordination, and processing of purchase orders. Maintained accurate records of inventory and warehouse activities. Managed customer concerns, ensuring the fulfillment of orders accurately.Administrative Supervisor
1331 Collection Services · 2009 — 2012Supervised collection schedules and managed administrative operations within the office. Conducted KPI meetings and prepared reports on performance. Facilitated client communications and coordinated activities internally.
Skills & Expertise
Education
- Bachelor of Science in NursingMary Chiles College · 2005 — 2009