Clarissa M.

Clarissa M. is an accomplished Customer Service Representative with a robust background in the telecommunications industry. Having been recognized as the #1 among over 2,000 representatives in Q4 2025 at Alorica Philippines, she demonstrated exceptional customer service, technical support, and sales performance. Clarissa excelled in delivering Tier 1 technical support for U.S. telecommunications customers via multi-channel platforms including phone, chat, SMS, email, and more. Her expertise extends to resolving complex issues involving mobile devices and account management while consistently surpassing customer satisfaction metrics and identifying upselling opportunities. Previously, as a Team Leader/Subject Matter Expert, she successfully led her team to achieve key performance goals and provided significant process guidance. Her time at Infocom Technologies Inc. further enhanced her ability to manage client relations through social media platforms, proving her adeptness in resolving diverse customer inquiries. Clarissa's technical prowess is complemented by her skills in CRM & Ticketing Systems, Technical Troubleshooting, and Account Management.