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CLARISSE A. — Junior Dispatcher from Philippines

CLARISSE A.

Junior Dispatcher

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Clarisse Ann J. C. is a seasoned Dispatcher and Customer Service Professional with a strong background in logistical support and technical troubleshooting. With extensive experience in industries such as towing and roadside assistance, she has been instrumental in converting leads into confirmed jobs through effective communication and customer service skills. At Quick Towing USA, Clarisse managed dispatch operations by coordinating truck assignments, monitoring ETAs, and ensuring service updates were timely, maintaining both high customer satisfaction and operational efficiency. During her tenure at Callnovo Philippines Inc., she excelled as a Product Support Specialist, providing technical solutions and managing customer inquiries. Her time at Roadway Rescues further honed her expertise in vendor map systems, where she effectively coordinated towing services across the U.S. and Canada, ensuring prompt delivery and negotiated rates. Clarisse is currently pursuing a Bachelor of Science in Psychology at Wesleyan University Philippines, further enriching her understanding of effective communication and customer interactions.

Experience

  • AGENT LEAD GENERATOR / DISPATCHER

    QUICK TOWING USA · 2025 — 2026
    Converted calls into booked towing and roadside assistance services by managing customer inquiries, providing accurate quotes, and completing intake forms. Oversaw dispatch operations, monitoring truck assignments, ETA, and job progress while ensuring timely updates and photo completion.
  • CSR/TSR / PRODUCT SUPPORT SPECIALIST

    CALLNOVO PHILIPPINES INC. · 2023 — 2025
    Provided technical support by troubleshooting issues, resolving complaints, and assisting customers through inbound calls. Managed customer inquiries, identified solutions, and ensured efficient resolution of concerns while maintaining accurate documentation.
  • AGENT NEGOTIATOR / DISPATCHER

    ROADWAY RESCUES · 2021 — 2023
    Handled calls to convert leads into confirmed bookings for towing and roadside assistance by providing accurate quotes and completing intake forms. Managed dispatch operations, tracking ETA and service updates while utilizing vendor map systems to coordinate with towing partners across the U.S. and Canada.

Skills & Expertise

Education

  • Bachelor of Science in Psychology
    Wesleyan University Philippines · 2024 — Present

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