0 viewsTalent
Clarisse G. — Mid-Level Customer Loyalty Specialist from Philippines

Clarisse G.

Mid-Level Customer Loyalty Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Clarisse G. is an experienced Virtual Administrative Assistant based in Cavite, Philippines, with a demonstrated history in customer service and administrative support roles. She has effectively managed customer concerns via email, live chat, and phone as a Customer Loyalty Specialist, processing orders, managing escalations, and providing solutions to complex issues. Her proficiency in using tools like Salesforce, Intercom, and Google Workspace supports efficient operations and reporting. Clarisse's background includes coordinating and managing podcast schedules, including handling interview logistics and post-interview follow-ups. She has also contributed to new hire training and mentorship, prepared learning materials, and assisted in onboarding processes. Clarisse holds a Bachelor of Science in Criminology from Batangas State University, further complementing her skills in critical analysis and problem-solving within various industries.

Experience

  • Customer Loyalty Specialist

    null
    Addressed customer inquiries through email, live chat, and phone. Managed orders, followed up on shipments, and handled warranty claims. Resolved technical, billing, and service-related issues while managing escalations for complex cases. Supported the training of new employees and provided mentorship to team members. Suggested appropriate products and services based on customer needs.
  • Publicity Assistant

    null
    Co-facilitated the training of new hires and provided mentorship to team members. Prepared, reviewed, and revised training materials and assisted newcomers with account logins, time tracking, and necessary tools. Coordinated podcast interviews by confirming schedules and sending reminders while ensuring all connection details were provided. Managed follow-up communications to gather feedback and confirm publishing dates. Monitored release alerts, uploaded published links/assets, and communicated with clients and marketing teams. Maintained tracking sheets for client interviews and podcast shows, and conducted research to enhance internal master lists with host information and audience reach.

Skills & Expertise

Education

  • Bachelor of Science in Criminology
    Batangas State University · 2012 — 2016

Interested in this professional?

Sign in as an employer to save this profile or invite Clarisse G. to a job.

Sign in as an employer