Clarity H.
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Clarity H. is a detail-oriented administrative professional with extensive experience in customer service, data management analysis, and HR support. During her time at ColourMaximal Investments in Harare, Zimbabwe, she excelled as an Administrative Assistant, maintaining accurate record-keeping and performing data entry while assisting with reception and communication tasks like managing emails and calls. Her HR duties included payroll administration and maintaining employee files. Clarity efficiently handled invoicing, tracked expenses, and facilitated customer service by providing product knowledge and pricing assistance. Earlier, she was a Trainee Manager at Pick N Pay, where she managed customer service operations, receiving, warehousing, and accounting activities. She holds a Bachelor of Science in Retail Management and Consumer Sciences from Chinhoyi University of Technology and is proficient in both Google Workplace and Microsoft Office, with strong written communication skills. Clarity is bilingual, with advanced proficiency in both English and Shona.
Experience
Administrative Assistant and Customer Service
ColourMaximal Investments · 2024 — 2025Maintained accurate records and conducted data entry. Assisted with reception duties, which involved answering and forwarding calls as well as managing email communication. Provided bookkeeping assistance, including invoicing and tracking expenses. Delivered HR support by maintaining employee files and payroll, as well as tracking attendance. Offered customer service by providing product knowledge and support to facilitate purchasing decisions. Processed service requests based on customer needs and expectations. Managed comprehensive filing systems for efficient document retrieval and handled tasks such as photocopying, updating files, and faxing communications.Trainee Manager
Pick N Pay · 2015 — 2016Served as a Customer Service Assistant while managing receiving and warehousing operations. Handled the cash office and tills department tasks. Responsible for creating orders and liaising with suppliers. Fielded phone calls, filled documentation, and created spreadsheets as well as processed word documents. Coordinated daily operations, optimizing workflow by delegating tasks among team members.
Skills & Expertise
Education
- Bachelor of Science: Retail Management and Consumer SciencesChinhoyi University of Technology · — — 2016
- A-LevelsNyashanu High School Zimbabwe · — — 2011
- GCSEsNyashanu High School Zimbabwe · — — 2009
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