Claudia T.
Mid-Level Housing Service Manager
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Claudia T. is a seasoned professional with extensive expertise in customer service, property management, and high-stakes environments, gained from her varied roles in nonprofit, housing, and social services sectors. She serves as a Service Manager/Safeguarding Lead at Church Army, where she manages safeguarding protocols, liaises with stakeholders, and provides risk assessments and training to support complex client needs. Claudia's prior role as Specialist Service Manager for One Housing/The Riverside Group highlighted her ability to oversee high-needs mental health services, manage multiple sites, and ensure compliance with health and safety regulations. Her substantial background includes positions like Housing Manager at Emerging Futures, where she was responsible for tenancy management, and work as a Housing Specialist with Herts Mind Network, further developing her skills in property maintenance, compliance, and client support. Claudia holds various certifications, including trauma-focused CBT and safeguarding management, underscoring her commitment to professional development and high-quality service delivery.
Experience
Service Manager/Safeguarding Lead (Complex Need)
Church Army · 2025 — PresentOversee daily line management including conducting monthly supervision and annual appraisals. Manage risks and health and safety protocols while approving all safeguarding measures within the service, including the resettlement team. Collaborate with Commissioners and other stakeholders, while also preparing quarterly reports for the board. Facilitate weekly team meetings and approve risk assessments and support plans. Manage the onboarding process for new staff and liaise with professionals in medical, drug and alcohol services, police, and social work. Support team training initiatives.Specialist Service Manager, High Needs Mental Health, Complex Needs
One Housing / The Riverside Group · 2022 — 2025Deliver line management and monthly supervision, alongside conducting monthly medication audits of all relevant documentation. Partner with local authorities and the NHS to maintain a high quality of care. Raise and process safeguarding alerts in accordance with formal procedures while participating in quarterly service audits. Lead in-house case formulation sessions, specialist CBT training, and reflective practice. Update Service Risk Assessments and manage Business Continuity/Contingency and Emergency Plans. Attend CPA meetings and ensure compliance with H&S and fire check protocols, while supporting staff with complex challenges and processing referrals.Housing Manager, Drugs and Alcohol Service
Emerging Futures · 2021 — 2022Manage voids and facilitate sign-ins for new tenancies through weekly voids meetings. Ensure housing management compliance across properties in Hertfordshire by maintaining up-to-date certificates. Assist the team in addressing breaches of license and potential evictions while ensuring properties meet health and safety standards. Conduct weekly health and safety checks, report maintenance issues, and coordinate with contractors and landlords. Handle complaints and anti-social behavior cases while attending housing management meetings with the Head of Housing. Encourage regular contact with customers to enhance tenancy sustainability.Housing Specialist, Quadrant Team
Herts Mind Network · 2017 — 2021Ensure compliance with health and safety regulations across three centers and maintain up-to-date property procurement certificates. Conduct weekly fire alarm checks and oversee repair requests with subcontractors, ensuring timely completion. Manage the wellbeing contract alongside the Service Manager while providing one-on-one supervision. Administer center cover and oversee the center rota, tracking monthly and weekly stats/referrals. Conduct telephone triages and risk assessments while addressing safeguarding issues. Collaborate with internal services and external agencies for signposting and oversee online group facilitation.Senior Support Worker, Young People Services (Pilot Scheme)
London Quadrant (L&Q) · 2017 — 2017Design programs that include leisure, recreation, employment, education, and workshops. Ensure the safety and wellbeing of young people at all times through residence meetings and one-on-one support. Attend JRPs and manage risk assessments, safeguarding concerns, and incident reports. Liaise with professionals for referrals to mental health and drug & alcohol services, while providing relevant benefits and housing advice. Maintain accurate records and keep the database updated.