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claudia — Mid-Level Multichannel Customer Service Specialist from Argentina

claudia

Mid-Level Multichannel Customer Service Specialist

Argentina Less than 1 year
Open to offersNew to Platform
Languages
Spanish
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About

Claudia L. has cultivated extensive expertise in customer service and commercial management across various sectors in Rosario. At Droguería 20 de Junio, she demonstrated her prowess in multichannel customer service, adeptly handling over 70 customer interactions daily and significantly improving order management and response times. Her role encompassed operational coordination and resolving claims efficiently, which enhanced customer loyalty and achieved commercial objectives. Previously, she served as a Sales Advisor in the perfume and dermocosmetics domain at Red Farmavip, where she organized successful promotional campaigns and bolstered sales. Claudia possesses a solid command of tools such as Excel, Neotel, PSF Pharma, and e-commerce platforms, complemented by intermediate English proficiency. Her background is further enriched by ongoing studies in digital marketing and various communication and computer management courses.

Experience

  • Commercial Management and Customer Telephone Support

    Droguería 20 de Junio · 2015 — 2025
    Executed multichannel customer support through phone and e-commerce. Managed and tracked orders while coordinating operational activities between departments. Addressed complaints and incidents. Identified and rectified errors in orders and returns. Worked on customer loyalty and achieving commercial objectives.
  • Sales Advisor – Perfume and Dermocosmetics

    Red Farmavip · 2012 — 2015
    Provided consulting and sales services in perfume and dermocosmetics. Organized promotions and commercial campaigns. Focused on driving sales and nurturing customer loyalty.
  • Pharmacy Assistant

    Farmacia González Lialioni · 2012 — 2012
    Engaged with the public, managed stock control, and provided support in sales.

Skills & Expertise

Education

  • High School Diploma
    E.E.M.P.A. Nº 1087 “Rosa Guaru”

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