Claudia M.

Claudia V. serves as an accomplished Senior Operations Manager with more than six years of expertise in steering large-scale BPO operations in Guatemala and Ireland. She has effectively directed complex portfolios comprising up to five business lines, mobilizing leadership teams of five or more managers and orchestrating the expansion of over 1,500 employees. With a knack for meeting revenue targets and optimizing B2P, she ensures high client satisfaction through data-driven outcomes and strategic workforce alignment. Claudia has spearheaded the launch of new business lines in Ireland, leveraging her proven methodologies. Her role at Everise encompassed overseeing the Chat and Spanish teams, transitioning them to a bilingual model, and engaging in strategic responsibilities like meeting retention targets and developing supervisory talent. Claudia's proficiency in multi-site operations management, financial and revenue management, strategic client relationship management, and effective KPI attainment has been pivotal in her career, consistently exceeding objectives and maintaining operational excellence.