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Claudia D. — Senior Key Account Manager from Brazil

Claudia D.

Senior Key Account Manager

Brazil 2-3 years
Open to offersNew to Platform
Languages
PortugueseEnglish
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About

Claudia M. is a seasoned professional with over 15 years of robust experience in the commercial sector, specifically in IT and Telecommunications. She has honed her expertise in managing both private and public large accounts as a Key Account Manager. Her distinguished career includes being ranked among the top three sales representatives in Brazil for a company with revenues of 69.1 million and a team of 20. In her role at Linx Sistemas e Consultoria Ltda., she managed a portfolio of 1200 CNPJs in the Retail Food segment, utilizing CRM tools like Salesforce to ensure client retention and meet company targets. Her tenure at MXM Sistemas/Vela Latam as a Hunter Manager involved prospecting new clients. At Simpress and Sistemas Senior, she worked in hybrid roles, focusing on both client retention and acquiring new ones. Claudia's expertise extends to CRM systems and applying advanced negotiation tactics learned through various certifications, including training from TOTVS and the Harvard Method. Her academic background in Marketing from Universidade Estácio de Sá complements her professional accomplishments.

Experience

  • Accounts Farmer Manager

    LINX SISTEMAS E CONSULTORIA LTDA. · 2025 — Present
    Managed a portfolio of 1200 CNPJs in the Retail Food segment across RJ and other states. Engaged in commercial dealings using Salesforce CRM and the company's tools.

  • Accounts Hunter Manager

    MXM SISTEMAS/VELA LATAM · 2023 — 2025
    Operated as a Hunter, identifying and acquiring new clients. Conducted commercial negotiations within the CRM and was responsible for all aspects of account management from prospecting to closure.

  • Accounts Hunter Manager

    Simpress · 2022 — 2023
    Performed hybrid duties as both Hunter and Farmer, overseeing a portfolio of 13 clients in RJ while actively prospecting new customers. Handled commercial negotiations using Microsoft CRM and the company's tools.

  • Commercial Manager

    Sistemas Senior RJ. · 2021 — 2022
    Engaged in hybrid responsibilities as both Hunter and Farmer, managing a client base of 11 in RJ and actively utilizing challenger/linkedin prospecting models. Conducted commercial dealings via Senior CRM.

  • Account Executive

    Microcity S.A. · 2019 — 2021
    Conducted outreach, qualification, post-sales support, and proposals for corporate solutions in Data Center (Hosting and Colocation) and Cloud (Azure, VMWare). Managed GDPR consulting, security services (WSG, Secure Wi-Fi, Firewall, Storage), IT services, Office 365, and professional services.

  • Accounts Manager

    Nexaas S.A · 2017 — 2019
    Focused on acquiring new clients for software in the Retail and Services segment. Utilized CRM knowledge, as well as sales and negotiation techniques, while managing commercial processes in Pipe Drive.

  • Corporate Accounts Manager

    Bematech S/A · 2014 — 2017
    Serviced a corporate portfolio across RJ, Minas Gerais, and Ceará. Actively sought new clients in the Retail Software and Hardware segment while managing 40 active accounts. Engaged in sales using Salesforce.

  • Account Manager

    EQUINIX · 2014 — 2014
    Managed approaches, qualifications, post-sales processes, and offered Cloud Computing corporate solutions. Oversaw AWS management, security services (Fire, DDoS), corporate email services, and managed services.

  • Senior Executive of Customer Service and Relationship

    TOTVS S.A · 2005 — 2014
    Formed and administered a client portfolio including Casa da Moeda, Dataprev, and Fundação Oswaldo Cruz. Closed sales for technology products and solutions across various segments, including Business Management Systems, Manufacturing, Retail, Distribution, Logistics, and Agribusiness.

  • Customer Service and Relationship Executive

    MXM Sistemas · 1999 — 2005
    Served as a customer service and relationship executive for approximately 120 corporate accounts in the manufacturing sector. Focused on generating demand for software licensing and value-added services, in addition to seeking new opportunities within the existing client base.

Skills & Expertise

Customer ServiceSalesAccount ManagementIT and Networking

Education

  • Undergraduate in Marketing
    Universidade Estácio de Sá · — — 2001