Claudine P.

Claudine P. is a seasoned professional with over 15 years of experience in operations and business process outsourcing, specializing in customer service, billing operations, and quality assurance. As a Team Leader at Wipro Philippines Inc., she manages both remote and onsite teams of 15-20 members, focusing on driving productivity and operational efficiency through targeted coaching and data-driven decision-making. Her experience includes over 5 years of successfully enhancing performance metrics and operational reporting, as well as fostering high-performing teams. Claudine's acumen in KPIs management, quality assurance, and performance analysis cultivates team accountability and consistent business results. Previously, she contributed as a Quality Assurance Analyst and Billing Analyst, demonstrating expertise in evaluating customer service calls, billing inquiries management, and ensuring compliance with company protocols and standards. A Bachelor of Science in Business Management from Xavier University complements her extensive professional acumen.