Claudio J.
Client Service Coordinator- HVAC and Facility Maintenance / Project Coordinator
Open to offersNew to PlatformAbout
Results-driven Project Coordinator and Operations professional with 6+ years supporting facility maintenance, HVAC operations, vendor compliance, customer success, and property management for US-based organizations. Proven track record coordinating cross-functional and remote teams, managing projects end-to-end, and improving client satisfaction in fast-paced environments. Skilled in stakeholder communication, CRM administration, and leveraging AI and collaboration tools to drive operational efficiency.
Why hire me
With over six years of experience coordinating operations, vendor relationships, and client-facing service delivery for US-based organizations, I have built a track record of keeping complex, multi-stakeholder projects running smoothly — and I believe that background translates directly to the needs of your team. Across each of my professional roles, the common thread has been turning scattered, reactive work into organized, repeatable processes — whether that means a vendor checklist, a CRM tracking system, or a proactive compliance review. I am comfortable working independently in remote, fast-paced environments, and I bring both the operational discipline and the client-facing communication skills needed to support the Company's goals.
Experience
Client Service Coordinator- HVAC and Facility Maintenance / Project Coordinator
KFM LTD - US-Based Facility Maintenance · 2023 — 2026● Coordinated HVAC and facility maintenance projects across multiple commercial properties, ensuring on-time service delivery and consistent SLA compliance. ● Managed end-to-end technician scheduling, dispatching, and work-order lifecycle for a portfolio of commercial accounts. ● Partnered with vendors, clients, and internal teams to streamline communication, reducing service delays and escalations. ● Monitored preventive maintenance schedules and vendor SLA compliance to support operational excellence across properties. ● Maintained accurate project documentation, invoices, and service records within CRM systems for audit-ready reporting. ● Supported leadership with operational reporting and project tracking to inform decision-making. ● Prioritized and resolved multiple urgent, concurrent requestsVendor Credentialing Service Representative / Insurance Processor
RealPage, Inc.- US Based vendors and Property Owners · 2020 — 2023● Coordinated vendor onboarding and compliance processes for property management clients nationwide. ● Maintained project-related compliance documentation to support audit readiness and regulatory standards. ● Tracked vendor credentialing status and implementation milestones across multiple client accounts. ● Resolved operational issues and billing discrepancies promptly, protecting client and vendor relationships. ● Supported multiple stakeholders through implementation activities, ensuring on-time rollout.Customer Service Executive- Subject Matter Expert (Level 4) / Assistant Manager
WorldRemit LTD.- World Wide Money Transfer · 2018 — 2019● Managed escalated customer issues and service requests, maintaining high first-contact resolution rates. ● Contributed to process improvements that boosted team efficiency and reduced average handling time. ● Supported team performance and knowledge management initiatives, including onboarding documentation.
Skills & Expertise
Education
- BS- Business AdministrationUniversity of Cebu-Main Campus · 2014 — 2018
Photos
Interested in this professional?
Sign in as an employer to save this profile or invite Claudio J. to a job.
Sign in as an employer