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Cleamar A. — Mid-Level Customer Service Specialist from Philippines

Cleamar A.

Mid-Level Customer Service Specialist

Philippines 6+ years 3 - 10 USD per hour
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Cleamar A., based in Taguig City, Philippines, is a seasoned Customer Service Specialist with over six years of experience across customer service, technical support, sales, and escalations. Working effectively in fast-paced BPO environments, Cleamar demonstrates remarkable proficiency in resolving complex customer concerns, driving retention, and enhancing customer satisfaction. As a CSR III / Sales Representative at TELUS Digital, Cleamar is responsible for verifying customer account details, adeptly processing service upgrades, and delivering premium customer experiences that meet performance metrics. Previously, Cleamar offered technical support at Google under Concentrix, focusing on account, connectivity, and product-related issues. At SITEL, as an Escalation Specialist, Cleamar investigated escalated concerns to improve resolution accuracy. Key skills include Customer Service, Technical Support, Sales, and Escalation Management. Cleamar holds certifications in Bookkeeping and Visual Graphic Design from TESDA.

Why hire me

I’m a strong fit with 6+ years in customer service, sales, and technical support.I handled inbound and outbound sales for phone plans, home internet, cable, smart home security, and phone upgrades. I’m proactive, organized, customer-focused, and results-driven.

Experience

  • CSR III / Sales Representative

    TELUS Digital · 2023 — Present
    Verified customer account details and executed service upgrades with a high level of accuracy. Addressed complex customer inquiries, offering tailored solutions that focused on retention. Ensured exceptional customer experiences while adhering to performance metrics.

  • Technical Support Representative

    Google (Concentrix) · 2022 — 2022
    Delivered technical support regarding account, connectivity, and product issues. Efficiently diagnosed problems and worked with internal teams to ensure timely resolution.

  • Escalation Specialist

    SITEL · 2020 — 2022
    Investigated escalated customer issues to pinpoint root causes. Enhanced resolution accuracy by conducting thorough issue analysis and maintaining detailed documentation.

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