Clemen C.
Senior Retail Operations Manager
Open to offersNew to PlatformAbout
Clemen C. is a seasoned retail operations expert with over 13 years of impactful experience in high-volume settings. Having held pivotal roles such as Assistant Manager and Store Manager at respected brands like Totalsports and DueSouth, he excels in P&L management, KPI tracking, and multi-site coordination. His career is marked by managing teams across diverse store demographics and ensuring consistent compliance standards remotely. In previous roles, he demonstrated leadership by executing successful visual merchandising strategies and optimizing inventory accuracy. Clemen is fluent in English and Afrikaans, and effective in remote team coordination, making him well-suited for remote opportunities across global time zones. Based in Cape Town, he remains open to full-time and part-time contracts worldwide, leveraging his expertise in remote supervision to lead distributed teams effectively.
Experience
Assistant Manager
Totalsports · 2022 — 2025Tracked KPIs daily, weekly, and monthly across multiple locations, reporting results to area management. Managed large teams across three shopping centres, which included overseeing scheduling, onboarding, training, and performance reviews remotely. Maintained brand and compliance standards across diverse store demographics without regular oversight from senior management. Oversaw stock management, inventory accuracy, and floor replenishment with high accountability.Store Manager
Totalsports · 2019 — 2021Held complete accountability for store P&L, managing budgets and controlling expenses with minimal involvement from head office. Led visual merchandising efforts and coordinated brand launches for major seasonal campaigns like Nike, Adidas, and Puma. Implemented security protocols and regular audits to decrease stock shrinkage. Enhanced customer loyalty through a service culture focused on resolving complaints and exceeding service expectations.Junior Store Manager
DueSouth · 2017 — 2019Independently managed back-office operations, including daily banking and cash-up procedures, as well as ensuring health and safety compliance. Provided expert product knowledge on technical outdoor and apparel categories to facilitate high-value customer transactions. Responsible for secure opening and closing procedures for the store, which included managing alarms and conducting daily staff briefings.Sales Associate
DueSouth & Totalsports · 2012 — 2017Exceeded individual sales targets consistently by engaging customers in a proactive, service-oriented manner. Handled POS transactions, processed returns, and facilitated new TFG account applications efficiently. Maintained high standards of shop floor presentation across all areas of the store.Sales Assistant
Computicket · 2008 — 2010Managed a high volume of inbound telephonic inquiries related to event bookings and customer issue resolution. Processed secure cash and EFT payments with complete accuracy during daily reconciliations.
Skills & Expertise
Education
- Hospitality StudiesCollege of Cape Town · 2006 — 2007
- Grade 10Fish Hoek High School
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