Cleo O.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Cleo M. is a skilled professional with diverse experience in public relations, secretarial work, and customer service. With a background in Development Journalism, she has effectively handled communications and organizational tasks at the Local Government Unit of Merida from 2019 to 2020. Her role involved answering inquiries on the official website, engaging with social media comments, and ensuring the smooth organization of official events. Cleo expanded her expertise as a Customer Service Representative at ePerformax BPO from August 2021 to September 2023, supporting telecommunication, healthcare, and travel accounts while adhering to HIPAA guidelines. During this time, she performed tasks such as booking travel arrangements and handling client information. She also served as a Project Documentation Specialist/Technical Writer at the Department of Environment and Natural Resources from 2020 to 2021, contributing to eco-tourism campaigns by creating informational materials and proofreading reports. Cleo holds a Bachelor of Science in Development Communication from Visayas State University.
Experience
Team Lead
Virtual Staffing Solutions · 2025 — PresentOversees scrubbing processes for a US Medical account, including medical chart entry and insurance verification.Executive Secretary
Barangay Local Government Unit · 2023 — 2024Managed administrative duties within the local government, ensuring efficient communication and documentation.Customer Service Representative
ePerformax BPO Cdbu City · 2021 — 2023Addressed customer inquiries through calls and chats, handling accounts related to Telecommunication, Healthcare, and Travel sectors. Collected personal information from clients in compliance with HIPAA guidelines and booked travel arrangements, including plane tickets and rental cars.Project Documentation Specialist/Tech writer
Department of Environment and Natural Resources · 2020 — 2021Conducted research on Watershed Management and consolidated socio-economic data from research respondents. Reviewed and edited grammar in research documents and reports, while constructing Information Communication materials for eco-tourism campaigns in Region 8.Public Relations/Secretary
Local Government Unit of Merida · 2019 — 2020Managed inquiries on the official website and created content for social media engagement. Ensured the organization of events hosted by the office and performed clerical work while disseminating information across various departments.
Skills & Expertise
Education
- Bachelor of Science in Development Communication major in Development JournalismVisayas State University · 2018 — 2019
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