Cliff J.

Cliff John G. A. is a dynamic professional with extensive experience in sales, customer service, and technical support, thriving in both voice and non-voice environments. With a proven track record at IMM Virtual Assistant, he executed tailored direct sales strategies through chat to consistently exceed revenue targets. At Newfold Digital, he effectively managed customer objections to close sales in a seasonal account, while at Dynamic Innovations, he excelled as a Sales Representative, achieving a notable 25% sales increase through strategic marketing and upselling, and claimed top performer status for outstanding sales achievements. His tenure at Tech Mahindra as a Customer Service Representative involved resolving complex package-related issues, enhancing customer satisfaction. Cliff John G. holds a Bachelor of Science in Mechanical Engineering from the University of Cebu, bringing a technical acumen to his role. He is proficient with tools like Microsoft Teams, Google Workspace, and Zoho CRM, enhancing his operational efficiency in diverse tasks. His skillset includes negotiation, active listening, and conflict resolution, all critical to maintaining high customer relationship standards.