Clude H.
Mid-Level IT Implementation & Application Support Specialist
Open to offersNew to PlatformAbout
Clude C. is an accomplished IT Implementation & Application Support Professional with hands-on expertise in enterprise system implementation, providing robust support for application and technical needs. He played a crucial role in the nationwide deployment of the Coca-Cola VXCEED Distribution Management System across over 15 regional sites, coordinating with stakeholders and delivering seamless go-live and post-implementation support. At Action Labs IT Services, Clude developed his skills in data migration, data validation, and system reconciliation, ensuring high data integrity across operations. His ability to conduct thorough technical troubleshooting is complemented by his proficiency in user acceptance testing and end-user training. Clude distinguished himself in a diverse set of industries, including energy services and telecommunications, as evidenced by his roles at 214 Energy Services and Quantrics Enterprises Inc. His proven competence in remote stakeholder support and complex problem resolution is further bolstered by a solid educational background, having earned a Bachelor of Science in Computer Engineering from Colegio de Montalban.
Experience
Junior Data Analyst
Action Labs IT Services · 2026 — 2026Assisted in the nationwide implementation of Coca-Cola's VXCEED Distribution Management System (DMS) across over 15 regional sites. Collaborated with cross-functional teams and business stakeholders for requirements gathering, operational workflow understanding, and support in system configuration and implementation. Participated in data migration efforts, performing physical-to-system reconciliation, SKU validation, and data integrity verification. Coordinated with Regional Managers and operational stakeholders to resolve process-related issues, while providing assistance to users post-implementation.Implementation Engineer
Action Labs IT Services · 2024 — 2025Designed tailored solar proposals using Aurora Solar, aligning them with client specifications. Reviewed project details and design needs to ensure accurate and client-focused proposal development.Retention Specialist
Quantrics Enterprises Inc. — BELL Canada · 2022 — 2023Managed advanced customer cases escalated from Tier 1 support, requiring structured troubleshooting and resolution strategies. Identified appropriate solutions for customer concerns and communicated resolutions in a clear and professional manner. Employed conflict-resolution and consultative techniques for complex, high-priority cases.IT Implementation & Application Support Professional
Action Labs IT ServicesMonitored service-ticket activity across various operational sites by utilizing Freshdesk, iServe, SIMA, and Field Proxy for effective issue resolution and management reporting. Conducted data validation and quality checks for preventive maintenance tasks to ensure the integrity of asset records, service reports, and maintenance documentation. Maintained comprehensive documentation and supported reporting needs for ongoing preventive maintenance initiatives.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringColegio de Montalban · 2014 — 2022
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