8 viewsTalent
Cole J. — Enrollment Verification Specialist from South Africa

Cole J.

Enrollment Verification Specialist

South Africa No experience yet
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Cole Jonkers, a dynamic professional with an early start in the US healthcare and financial sectors, exemplifies high-energy and adaptability in his work. At just 19, he has already demonstrated substantial expertise in managing complex portfolios and challenges within these industries. He has a distinct focus on US healthcare systems, adeptly handling intricate platforms such as RxNova and Wipro as part of his role at EXL Service, where he balances technical skills with empathy to provide outstanding member support. Previously, at Infinite Debt Solutions, he managed the end-to-end debt restructuring lifecycle, demonstrating expertise in financial diagnostics and regulatory compliance under the National Credit Act. His professional journey is marked by a commitment to process optimization, conflict resolution, and stakeholder relationship management, contributing significantly to both personal growth and organizational success.

Experience

  • Debt Restructuring Specialist

    Infinite Debt Solutions · 2025 — 2025
    Managed the debt restructuring process, focusing on clients facing financial distress while ensuring compliance with National Credit Act (NCA) regulations. Conducted financial diagnostics to assess over-indebtedness and devised long-term repayment strategies. Negotiated with credit providers to secure favorable terms for clients while maintaining adherence to regulatory guidelines. Provided clients with education on their financial rights and best practices for budgeting. Cultivated relationships with stakeholders to streamline approvals and enhance client outcomes.
  • Customer Support Specialist

    EXL Service · 2025 — Present
    Participated in a professional development program centered on emotional intelligence and US healthcare regulations. Offered support to health insurance members by navigating complex systems such as CRM, RxConnectPro, and RxNova. Ensured compliance with HIPAA and data privacy standards while managing sensitive information. Improved member experience through tailored communication that addressed diverse cultural needs. Assisted members in understanding their pharmacy benefits and the claims process, advocating for them during healthcare transitions.

Interested in this professional?

Sign in as an employer to save this profile or invite Cole J. to a job.

Sign in as an employer